Centre Support Agent Jobs

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Centre Support Agent

• What is the opportunity?

To provide professional, attentive and accurate service to clients at first point of contact. To meet the immediate needs of the client by providing solutions and resolves issues. To listen to clients’ needs, take accountability to accurately complete transactions and deliver a superior client experience with every interaction. Primary goal is to listen to our clients, understand their needs and respond with the appropriate service or product offering.

What will you do?

• Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood.
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.
• Take ownership of client inquiries, applications and concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed and tracked through CAH and Problem resolution tracking tool
• Ensure all documents are examined for completeness and accuracy, and takes appropriate steps to correct for client.

What will you need to succeed?

Must-have

• Attention to details and investigative skills
• Strong relationship building skills and open to feedback both ways
• Knowledge of computer systems and ability to work in fast pace environment
• Adaptability to change
• Strong verbal and written communication skills

Nice-to-have

• Bilingual, fluency in both English and French
• Knowledge of Creditor insurance

Special Conditions

Flexibility to work shifts within the hours of business, which are Monday to Friday from 8am to 6:00pm

What's in it for you?

• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Sophisticated RBCI software tools to boost your productivity
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Flexible work/life balance options

Job Summary

Provides first line of support and problem resolution for selected products and services. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-06-27

Application Deadline:

2023-07-04

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.