Connections Contact Centre Rep (Hybrid: Thorold, On)

Work options: Hybrid

Hybrid Model: In-office (Monday, Tuesday & Thursday) / Remote (Wednesday & Friday)

• Hybrid: 3401 Schmon Parkway, Thorold, Ontario, L2V4Y6
• 1 Year Contract

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Customer Service Representative right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

Responsibilities

• Determine gas availability for potential new customers through Maximo & EGISWeb
• Effectively handles all customer complaints received and, where follow-up is required, forwards for appropriate Operations actions.
• Effectively handles calls relating to Operational issues and appropriately interprets information for the required follow-up.
• Call handling aspect of position amounts to 95% of job responsibilities
• Maintains effective communications with Customer Connections/WMC groups as well as Extended Alliance Partners
• Effectively communicate all benefits and potential savings of natural gas versus other fuels.
• Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
• Provides first point of contact to potential residential and commercial, new and existing customers by providing needed information to make an informed decision on installing natural gas or adding natural gas meters.
• Provide support to builders and heating contractors when applying for natural gas using our online application tool Get Connected.
• Complete other tasks and activities as business needs dictate
• Handles Inquiries for new residential and commercial gas availability requests and provides high level costs.

Qualifications

• Secondary school education or equivalent
• Demonstrates good judgement
• Excellent communications skills: verbal, presentation & written styles.
• Strong interpersonal skills
• Strong computer skills
• Must demonstrate previous excellent customer service skills

NICE TO HAVE Qualifications

• Knowledge of Company software programs such as Maximo, EGIS Web, CCWorksuite & SAP applications
• Proven supervisory & leadership skills.
• Bilingual in the French language would be an asset
• Ability to work independently and with minimal direction.

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or [email protected]

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