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Contact Centre Agent Jobs

Agent De Contact Jobs
By AGP Assurance At Québec, Quebec, Canada
Ayant une bonne capacité à communiquer et expliquer
Qui aime travailler en équipe
Mobilisé par des objectifs de performance
Work At Home Contact Centre Sales Agent
By Talentify.io At Canada
Competitive base pay plus benefits, paid vacation, and variable bonus and contest incentives
Opportunity to work from home
Recognize sales opportunities and apply sales skills to upgrade products and services
Excellent organizational, written, and oral communication skills
Swift and accurate typing skills (20+ words per minute)
Basic knowledge of Microsoft Office Suite and Windows operating system
Contact Centre Training Manager
By Spyre Solutions At Greater Toronto Area, Canada
The creation and management of Knowledge Articles.
Bachelor’s Degree in a related field (e.g., Education, Business); or Bachelor’s Degree combined with relevant experience.
Collaborating with project teams on sprint transitions, creating knowledge articles, and training plans for incoming transitions.
Create knowledge checks to assess the trainee’s understanding of the material and readiness to perform the duties of the role.
Experience in Contact Centre Training, coupled with expertise on training on Contact Centre Telephony and CRM systems.
Strong knowledge of Adult Learning Principles and training delivery methods.
Agent Centre D’appel
By Recruit Action inc. At Montréal-Ouest, Quebec, Canada
Contrat de 4 mois, avec la possibilité dêtre prolongé.
Temps partiel, 16 heures par semaine.
Horaire du mercredi au jeudi, de 16h00 à minuit.
Poste en présentiel (près de la gare de la Gauchetière, à Montréal).
Possibilité de faire du temps supplémentaire si désiré pour divers remplacements.
Répondre rapidement et professionnellement aux appels entrants provenant des différents bâtiments (au Canada).
Administrative Assistant - Provincial Health Contact Centre
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
3-5 years administrative experience, preferably in a healthcare environment.
Knowledge of ESP and SAP preferred.
Experience recording and preparing minutes and agendas.
Experience working with tele-triage software and IP telephony would be an asset.
Must be well organized and able to establish priorities to meet deadlines and adjust priorities to reflect changing requirements.
Must have excellent English communication skills, both oral and written.
Family Services Contact Centre Agent 1 (Ref: 78377)
By HM Prison and Probation Service At Prince Edward County, Ontario, Canada
Data entry of Help with Prison Visits service applications.
Dealing with prisoner location requests.
Book prison visits by telephone, e-mail and in an online portal.
Process Find a Prisoner service requests.
Post and general office support duties.
Access to learning and development
Contact Centre Operator 1 Jobs
By GardaWorld At North York, Ontario, Canada
Prepare, manage and coordinate scheduling activities for different sites
Ensure all sites are covered and scheduled in accordance with client requirements
Minimum 1 year experience in customer service
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Representative - Canadian Banking, Easyline [Td Bank]
By CareerBeacon At Dieppe, New Brunswick, Canada
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
High School Diploma or equivalent
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Contact Centre Operator Jobs
By GardaWorld At Toronto, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Service Advisor - Contact Centre Trainee Program
By BCAA At Burnaby, British Columbia, Canada
Keeps up-to-date with industry knowledge and competitors’ product offerings
Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines
Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems
Maintains annual Insurance licensing requirements
2 years’ experience in a Sales and Service environment
Contact Centre Operator Jobs
By GardaWorld At North York, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Supervisor Jobs
By Teleperformance At Toronto, Ontario, Canada
Demonstration of strong time and work management skills with a progressive, people forward attitude.
Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Monitors and manages absenteeism and punctuality
Oversees and manages effective use of personnel resources to ensure service quality standards and budgetary scheduling standards are met
Contact Centre Agent (Administrative)
By SmileTown - Just Kids Dentistry At Cambridge, Ontario, Canada
Previous Dental Administrative experience is a must!
- Use of Recall Manager and Treatment Manager system.
Cambridge, ON N3H 4R8: reliably commute or plan to relocate before starting work (required)
Customer service: 1 year (preferred)
Dental office: 1 year (preferred)
- Answer and direct incoming telephone calls, emails, and faxes
Manager, Contact Centre Infrastructure
By Randstad Canada At Markham, Ontario, Canada
• Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
• Broad knowledge of Unified Communication, Contact Centre systems, Telephony System and IVR System
• Exceptional written and verbal communication skills, organizational skills, and attention to detail
• Some Financial experience and understanding of IT contracts a strong asset
• Coordinate installations, configurations, and maintenance / upgrades with third-party vendors
• Degree in Computer Science, Computer Engineering or Information Technology
Connections Contact Centre Rep (Hybrid: Thorold, On)
By Enbridge At Thorold, Ontario, Canada
Effectively communicate all benefits and potential savings of natural gas versus other fuels.
Call handling aspect of position amounts to 95% of job responsibilities
Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
Secondary school education or equivalent
Must demonstrate previous excellent customer service skills
Excellent communications skills: verbal, presentation & written styles.
Contact Centre Agent Jobs
By Sun International At Table Bay, Newfoundland and Labrador, Canada
2-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard or call centre environment
Compile and communicate confirmation letters to clients, as per their booking requirements
The routing of calls to relevant people and or departments received via the switchboard;
Facilitating the logging, monitoring and resolution of in-house guest prompt response queries and issues
Upsell bookings to achieve best available rates on all booking requests; and convert calls to bookings/reservations where relevant
3-Year Hotel School Diploma is an advantage
Procurement Contact Centre Analyst
By Robertson & Company Ltd. At Toronto, Ontario, Canada
• Supplemental help to other team accountabilities as required
• MS Office knowledge (including Excel)
• Completion of post-secondary education
Position: Procurement Contact Centre Analyst
Duration: 6 months with potential to extend and convert to permanent
Business Unit: Procurement- Strategy and Operations
Customer Services Representative – Contact Centre
By Alberta Blue Cross At Canada
Responds to telephone inquiries from members with individual and group benefit plans.
Preference will be given to those with previous call centre experience.
Excellent Microsoft office skills and the ability to learn multiple computer systems.
Handles complex inquiries independently, utilizing strong listening and problem-solving skills.
Demonstrates advanced customer service skills daily.
Responds to telephone inquiries regarding general information on government-sponsored health programs.
Centre Support Agent Jobs
By RBC Insurance At Mississauga, Ontario, Canada
Knowledge of computer systems and ability to work in fast pace environment
Attention to details and investigative skills
Strong verbal and written communication skills
Strong relationship building skills and open to feedback both ways
A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
Contact Centre Representative: Gec Educator - Remote | Alberta, Canada
By lululemon At Canada
Work remote from home (WFH)
Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
Health & Dental Benefits (1 st of the month following date of hire)
Deliver world-class guest experience through all GEC channels (phone, live-chat, email, and text).
Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
Minimum 1 year of customer service experience required.

Are you looking for a job that offers a great work-life balance? Then look no further! We are looking for a Contact Centre Agent to join our team and provide excellent customer service. You will be the first point of contact for our customers, so you must be friendly, professional and have excellent communication skills. If you are passionate about helping people and have a positive attitude, then this is the job for you!

Overview:

A Contact Centre Agent is responsible for providing customer service and support to customers over the phone, via email, or through other communication channels. They are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. They must be able to handle customer inquiries in a professional and courteous manner, while also providing accurate and timely responses.

How To Become an Contact Centre Agent:

To become a Contact Centre Agent, you will need to have a high school diploma or equivalent. You may also need to have some customer service experience, as well as basic computer skills. Additionally, you may need to have a working knowledge of the company’s products and services.

Contact Centre Agent Skills:

• Excellent customer service skills
• Excellent communication skills
• Ability to multi-task
• Ability to work in a fast-paced environment
• Ability to remain calm under pressure
• Ability to work independently
• Ability to problem solve
• Knowledge of customer service software
• Knowledge of company products and services

What is Contact Centre Agent Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of company products and services
• Knowledge of applicable laws and regulations
• Knowledge of company policies and procedures

What is Contact Centre Agent Responsibilities?

• Respond to customer inquiries via phone, email, or other communication channels
• Resolve customer complaints in a timely and professional manner
• Provide information about products and services
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer records
• Monitor customer feedback

What is Contact Centre Agent Experience?

• Previous customer service experience
• Previous experience in a contact centre
• Experience using customer service software

What is Contact Centre Agent Qualifications?

• High school diploma or equivalent
• Basic computer skills
• Working knowledge of company products and services

Contact Centre Agent Education:

• Customer service training
• Communication skills training
• Software training
What tools help Contact Centre Agent work better?
• Customer service software
• Live chat software
• Automated call distribution software
• Knowledge base software
• Reporting and analytics software
Good tips to help Contact Centre Agent do more effectively?
• Listen carefully to customers and ask questions to clarify their needs
• Remain calm and professional when dealing with difficult customers
• Provide accurate and timely responses to customer inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Monitor customer feedback and use it to improve customer service
Common Contact Centre Agent interview questions?
• What customer service experience do you have?
• How do you handle difficult customers?
• What do you consider to be the most important customer service skills?
• How do you stay organized when dealing with multiple customer inquiries?
• What do you think makes a successful contact centre agent?