Register
Recruit Create CV

Contact Centre Agent Jobs in Manitoba

Administrative Assistant - Provincial Health Contact Centre
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
3-5 years administrative experience, preferably in a healthcare environment.
Knowledge of ESP and SAP preferred.
Experience recording and preparing minutes and agendas.
Experience working with tele-triage software and IP telephony would be an asset.
Must be well organized and able to establish priorities to meet deadlines and adjust priorities to reflect changing requirements.
Must have excellent English communication skills, both oral and written.
Contact Centre Operator 1 Jobs
By GardaWorld At North York, Ontario, Canada
Prepare, manage and coordinate scheduling activities for different sites
Ensure all sites are covered and scheduled in accordance with client requirements
Minimum 1 year experience in customer service
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Representative - Canadian Banking, Easyline [Td Bank]
By CareerBeacon At Dieppe, New Brunswick, Canada
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
High School Diploma or equivalent
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Contact Centre Operator Jobs
By GardaWorld At Toronto, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Operator Jobs
By GardaWorld At North York, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Supervisor Jobs
By Teleperformance At Toronto, Ontario, Canada
Demonstration of strong time and work management skills with a progressive, people forward attitude.
Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Monitors and manages absenteeism and punctuality
Oversees and manages effective use of personnel resources to ensure service quality standards and budgetary scheduling standards are met
Procurement Contact Centre Analyst
By Robertson & Company Ltd. At Toronto, Ontario, Canada
• Supplemental help to other team accountabilities as required
• MS Office knowledge (including Excel)
• Completion of post-secondary education
Position: Procurement Contact Centre Analyst
Duration: 6 months with potential to extend and convert to permanent
Business Unit: Procurement- Strategy and Operations
Contact Centre Advisor - Office Of The Registrar - I/O
By Humber College At Toronto, Ontario, Canada
Must have a suitable and private workspace to take calls from home/remotely.
Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.
The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.
Excellent interpersonal, listening, customer service, telephone, and organizational skills.
Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.
Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules
Contact Centre Advisor - Office Of The Registrar - Full-Time Support
By Humber College At Toronto, Ontario, Canada
Must have a suitable and private workspace to take calls from home/remotely.
Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.
The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.
Excellent interpersonal, listening, customer service, telephone, and organizational skills.
Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.
Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules
Technical Support Specialist, Business Contact Centre - Bilingual
By CIBC At Toronto, Ontario, Canada
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You're fluent in French and English to serve our clients in the community.
What You Need To Know

Are you looking for a job that offers a great work-life balance? Then look no further! We are looking for a Contact Centre Agent to join our team and provide excellent customer service. You will be the first point of contact for our customers, so you must be friendly, professional and have excellent communication skills. If you are passionate about helping people and have a positive attitude, then this is the job for you!

Overview:

A Contact Centre Agent is responsible for providing customer service and support to customers over the phone, via email, or through other communication channels. They are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. They must be able to handle customer inquiries in a professional and courteous manner, while also providing accurate and timely responses.

How To Become an Contact Centre Agent:

To become a Contact Centre Agent, you will need to have a high school diploma or equivalent. You may also need to have some customer service experience, as well as basic computer skills. Additionally, you may need to have a working knowledge of the company’s products and services.

Contact Centre Agent Skills:

• Excellent customer service skills
• Excellent communication skills
• Ability to multi-task
• Ability to work in a fast-paced environment
• Ability to remain calm under pressure
• Ability to work independently
• Ability to problem solve
• Knowledge of customer service software
• Knowledge of company products and services

What is Contact Centre Agent Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of company products and services
• Knowledge of applicable laws and regulations
• Knowledge of company policies and procedures

What is Contact Centre Agent Responsibilities?

• Respond to customer inquiries via phone, email, or other communication channels
• Resolve customer complaints in a timely and professional manner
• Provide information about products and services
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer records
• Monitor customer feedback

What is Contact Centre Agent Experience?

• Previous customer service experience
• Previous experience in a contact centre
• Experience using customer service software

What is Contact Centre Agent Qualifications?

• High school diploma or equivalent
• Basic computer skills
• Working knowledge of company products and services

Contact Centre Agent Education:

• Customer service training
• Communication skills training
• Software training
What tools help Contact Centre Agent work better?
• Customer service software
• Live chat software
• Automated call distribution software
• Knowledge base software
• Reporting and analytics software
Good tips to help Contact Centre Agent do more effectively?
• Listen carefully to customers and ask questions to clarify their needs
• Remain calm and professional when dealing with difficult customers
• Provide accurate and timely responses to customer inquiries
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Monitor customer feedback and use it to improve customer service
Common Contact Centre Agent interview questions?
• What customer service experience do you have?
• How do you handle difficult customers?
• What do you consider to be the most important customer service skills?
• How do you stay organized when dealing with multiple customer inquiries?
• What do you think makes a successful contact centre agent?