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Contact Centre Representative - Canadian Banking, Easyline [Td Bank]
Company | CareerBeacon |
Address | Dieppe, New Brunswick, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-06 |
Posted at | 9 months ago |
Hours37.5Workplace ModelHybridPay Details
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Make people's day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- High School Diploma or equivalent
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