Contact Centre Supervisor Jobs

The creation and management of Knowledge Articles.

Bachelor’s Degree in a related field (e.g., Education, Business); or Bachelor’s Degree combined with relevant experience.

Collaborating with project teams on sprint transitions, creating knowledge articles, and training plans for incoming transitions.

Create knowledge checks to assess the trainee’s understanding of the material and readiness to perform the duties of the role.

Experience in Contact Centre Training, coupled with expertise on training on Contact Centre Telephony and CRM systems.

Strong knowledge of Adult Learning Principles and training delivery methods.

3-5 years administrative experience, preferably in a healthcare environment.

Knowledge of ESP and SAP preferred.

Experience recording and preparing minutes and agendas.

Experience working with tele-triage software and IP telephony would be an asset.

Must be well organized and able to establish priorities to meet deadlines and adjust priorities to reflect changing requirements.

Must have excellent English communication skills, both oral and written.

Responsible for leadership tasks as delegated by the store manager

Provide individual and team performance feedback and recommendations to managers

Train, coach, reward and motivate associates to improve selling and the customer experience

Lead and model selling and customer experience standards

Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

Proven experience delivering sales results

Data entry of Help with Prison Visits service applications.

Dealing with prisoner location requests.

Book prison visits by telephone, e-mail and in an online portal.

Process Find a Prisoner service requests.

Post and general office support duties.

Access to learning and development

Prepare, manage and coordinate scheduling activities for different sites

Ensure all sites are covered and scheduled in accordance with client requirements

Minimum 1 year experience in customer service

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

High School Diploma or equivalent

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Ability to work both independently and as part of a team.

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion

Minimum 1 year experience in customer service

Previous security experience is an asset

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Organizational, time-management, communication, and decision-making skills needed

Demonstrated coaching and an empowering style of management

3-5 years acute care clinical experience; oncology &/or ambulatory experience preferred

Recent relevant supervisory or leadership experience in health care

Ability to manage effectively in a fast-paced, constantly changing environment

Excellent oral and written communication skills

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion

Minimum 1 year experience in customer service

Previous security experience is an asset

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Demonstration of strong time and work management skills with a progressive, people forward attitude.

Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations

Autonomous - We encourage and trust your decision making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Monitors and manages absenteeism and punctuality

Oversees and manages effective use of personnel resources to ensure service quality standards and budgetary scheduling standards are met