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Contact Centre Representative Jobs

Copy & Print Centre Representative Can
By Staples Canada At Huntsville, Ontario, Canada
Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing).
Create a best-in-class customer experience especially when managing customer queues.
Prior experience in a retail/commercial printing environment is preferred.
Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies.
Review the online dash board and filter the processing of customer orders in an efficient, accurate manner.
Connect, Share, and Partner with customers to discover sales opportunities.
Contact Centre Training Manager
By Spyre Solutions At Greater Toronto Area, Canada
The creation and management of Knowledge Articles.
Bachelor’s Degree in a related field (e.g., Education, Business); or Bachelor’s Degree combined with relevant experience.
Collaborating with project teams on sprint transitions, creating knowledge articles, and training plans for incoming transitions.
Create knowledge checks to assess the trainee’s understanding of the material and readiness to perform the duties of the role.
Experience in Contact Centre Training, coupled with expertise on training on Contact Centre Telephony and CRM systems.
Strong knowledge of Adult Learning Principles and training delivery methods.
Administrative Assistant - Provincial Health Contact Centre
By Winnipeg Regional Health Authority (WRHA) At Winnipeg, Manitoba, Canada
3-5 years administrative experience, preferably in a healthcare environment.
Knowledge of ESP and SAP preferred.
Experience recording and preparing minutes and agendas.
Experience working with tele-triage software and IP telephony would be an asset.
Must be well organized and able to establish priorities to meet deadlines and adjust priorities to reflect changing requirements.
Must have excellent English communication skills, both oral and written.
Family Services Contact Centre Agent 1 (Ref: 78377)
By HM Prison and Probation Service At Prince Edward County, Ontario, Canada
Data entry of Help with Prison Visits service applications.
Dealing with prisoner location requests.
Book prison visits by telephone, e-mail and in an online portal.
Process Find a Prisoner service requests.
Post and general office support duties.
Access to learning and development
Customer Contact Representative Jobs
By City of Windsor At Windsor, Ontario, Canada
Must have over one (1) year of customer service experience in a computerized environment;
A comprehensive knowledge of city departments and services would be considered a definite asset;
A comprehensive knowledge of social, health and community services would be considered an asset;
Previous call centre experience would be considered an asset;
Only those applicants selected for an interview will be acknowledged.
We offer a smoke-free office environment.
Sales Representative - Bayshore Shopping Centre
By Neo Financial At Ottawa, Ontario, Canada
Previous experience in direct sales, door-to-door sales, telemarketing, retail, or marketing is helpful
Instant commission: Get paid at the time of sale directly into your Neo App
Signing bonus: We believe in your success. Get started with funds in your Neo account before your first sale!
Enthusiasm to share our products with Canadians in your own community
Ability to travel across your city to various locations
An interest in technology or financial products
Contact Centre Operator 1 Jobs
By GardaWorld At North York, Ontario, Canada
Prepare, manage and coordinate scheduling activities for different sites
Ensure all sites are covered and scheduled in accordance with client requirements
Minimum 1 year experience in customer service
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Sales Representative (Project Centre) [Kent Building Supplies]
By CareerBeacon At Saint John, New Brunswick, Canada
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
Maintain knowledge of current sales and promotions
Ability to manage multiple projects, meet deadlines and sales objectives
Microsoft Office skills and willingness to learn new software programs
A knowledge of building materials and the construction process would be considered an asset
Clarify and understand customers' needs and suggest the best solution(s) for their projects
Contact Centre Representative - Canadian Banking, Easyline [Td Bank]
By CareerBeacon At Dieppe, New Brunswick, Canada
Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
High School Diploma or equivalent
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Copy & Print Centre Representative Can (Woodbridge Location)
By Staples Canada At Woodbridge, Ontario, Canada
Pay close attention to detail and instructions, and manage projects while following proper production procedures (set-up, quality control, and finishing).
Create a best-in-class customer experience especially when managing customer queues.
Prior experience in a retail/commercial printing environment is preferred.
Own the appearance and standards of the solutions shop, and partner with the solutions shop team to maintain supplies.
Review the online dash board and filter the processing of customer orders in an efficient, accurate manner.
Connect, Share, and Partner with customers to discover sales opportunities.
Contact Centre Operator Jobs
By GardaWorld At Toronto, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Service Advisor - Contact Centre Trainee Program
By BCAA At Burnaby, British Columbia, Canada
Keeps up-to-date with industry knowledge and competitors’ product offerings
Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines
Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems
Maintains annual Insurance licensing requirements
2 years’ experience in a Sales and Service environment
Service Advisor - Member Contact Centre
By BCAA At Burnaby, British Columbia, Canada
Keeps up-to-date with industry knowledge and competitors’ product offerings
Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines
Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems
Maintains annual Insurance licensing requirements
2 years’ experience in a Sales and Service environment
Contact Centre Operator Jobs
By GardaWorld At North York, Ontario, Canada
Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion
Minimum 1 year experience in customer service
Previous security experience is an asset
Excellent oral and written communication skills
Strong attention to detail and organizational skills
Strong knowledge of Microsoft Office Suite
Contact Centre Supervisor Jobs
By Teleperformance At Toronto, Ontario, Canada
Demonstration of strong time and work management skills with a progressive, people forward attitude.
Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Monitors and manages absenteeism and punctuality
Oversees and manages effective use of personnel resources to ensure service quality standards and budgetary scheduling standards are met
Service Centre Representative Jobs
By Regional District of Fraser-Fort George At Prince George, British Columbia, Canada

SERVICE CENTRE REPRESENTATIVE- (Permanent, Full-time)

Contact Centre Agent (Administrative)
By SmileTown - Just Kids Dentistry At Cambridge, Ontario, Canada
Previous Dental Administrative experience is a must!
- Use of Recall Manager and Treatment Manager system.
Cambridge, ON N3H 4R8: reliably commute or plan to relocate before starting work (required)
Customer service: 1 year (preferred)
Dental office: 1 year (preferred)
- Answer and direct incoming telephone calls, emails, and faxes
Contact Centre Quality Analyst
By Tech Mahindra At Riverview, New Brunswick, Canada
Carry out Quality Initiatives Should have the maturity/experience to manage skilled resources.
Provide meaningful feedback and reporting to agents, team leads and management to guide improvements in agent coaching/training, documentation, resolution model, etc.
Good knowledge of handing voice call, chat & email writing skills
Education Qualification Essential: High School Diploma or GED
The candidate should have excellent problem-solving capabilities and lateral thinking skills.
Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Root Cause Analysis for process deviations)
Manager, Contact Centre Infrastructure
By Randstad Canada At Markham, Ontario, Canada
• Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment
• Broad knowledge of Unified Communication, Contact Centre systems, Telephony System and IVR System
• Exceptional written and verbal communication skills, organizational skills, and attention to detail
• Some Financial experience and understanding of IT contracts a strong asset
• Coordinate installations, configurations, and maintenance / upgrades with third-party vendors
• Degree in Computer Science, Computer Engineering or Information Technology
Connections Contact Centre Rep (Hybrid: Thorold, On)
By Enbridge At Thorold, Ontario, Canada
Effectively communicate all benefits and potential savings of natural gas versus other fuels.
Call handling aspect of position amounts to 95% of job responsibilities
Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
Secondary school education or equivalent
Must demonstrate previous excellent customer service skills
Excellent communications skills: verbal, presentation & written styles.

Are you looking for an exciting opportunity to work in a fast-paced, customer-focused environment? We are looking for a Contact Centre Representative to join our team and provide excellent customer service to our clients. If you have a passion for helping people and providing exceptional customer service, this could be the perfect job for you!

Overview:

A Contact Centre Representative is responsible for providing customer service and support to customers via phone, email, and other communication channels. They are expected to handle customer inquiries, resolve customer issues, and provide accurate information in a timely manner. They must also be able to identify customer needs and provide appropriate solutions. Contact Centre Representatives must possess excellent communication and problem-solving skills, as well as a strong customer service orientation.

How To Become an Contact Centre Representative:

To become a Contact Centre Representative, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you may need to complete a training program or certification program in order to be eligible for certain positions.

Contact Centre Representative Skills:

• Excellent communication skills
• Strong customer service orientation
• Ability to handle customer inquiries and resolve customer issues
• Knowledge of customer service principles and practices
• Ability to identify customer needs and provide appropriate solutions
• Proficiency in using computer systems and software
• Ability to multitask and prioritize tasks
• Good problem-solving skills

What is Contact Centre Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of relevant laws and regulations
• Knowledge of company policies and procedures
• Knowledge of product and service offerings
• Knowledge of sales techniques and strategies

What is Contact Centre Representative Responsibilities?

• Respond to customer inquiries via phone, email, and other communication channels
• Handle customer complaints and provide appropriate solutions
• Identify customer needs and provide appropriate solutions
• Maintain customer records and update customer information
• Monitor customer service metrics and provide feedback
• Follow up with customers to ensure satisfaction
• Provide accurate information in a timely manner

What is Contact Centre Representative Experience?

• Previous customer service experience
• Experience using customer service software and systems
• Experience in a call centre or contact centre environment
• Experience in sales or marketing
• Experience in a related field (e.g. retail, hospitality, etc.)

What is Contact Centre Representative Qualifications?

• High school diploma or equivalent
• Training or certification in customer service or a related field (e.g. sales, marketing, etc.)
• Proficiency in using computer systems and software
• Ability to multitask and prioritize tasks
• Good problem-solving skills

Contact Centre Representative Education:

• High school diploma or equivalent
• Training or certification in customer service or a related field (e.g. sales, marketing, etc.)
• Bachelor’s degree in business, marketing, or a related field (preferred)
What tools help Contact Centre Representative work better?
• Customer service software and systems
• Automated call distribution (ACD) systems
• Live chat software
• Knowledge management systems
• CRM software
• Reporting and analytics software
Good tips to help Contact Centre Representative do more effectively?
• Listen carefully to customers and ask clarifying questions to ensure understanding.
• Remain calm and professional when dealing with difficult customers.
• Use positive language and be empathetic when responding to customer inquiries.
• Stay up-to-date on company policies and procedures.
• Follow up with customers to ensure satisfaction.
• Document customer interactions and provide feedback to management.
Common Contact Centre Representative interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you think makes a successful customer service representative?
• What is your experience with using customer service software and systems?
• How do you handle customer complaints?
• What do you think is the most important quality for a customer service representative?