Contact Centre Lead Jobs

The creation and management of Knowledge Articles.

Bachelor’s Degree in a related field (e.g., Education, Business); or Bachelor’s Degree combined with relevant experience.

Collaborating with project teams on sprint transitions, creating knowledge articles, and training plans for incoming transitions.

Create knowledge checks to assess the trainee’s understanding of the material and readiness to perform the duties of the role.

Experience in Contact Centre Training, coupled with expertise on training on Contact Centre Telephony and CRM systems.

Strong knowledge of Adult Learning Principles and training delivery methods.

3-5 years administrative experience, preferably in a healthcare environment.

Knowledge of ESP and SAP preferred.

Experience recording and preparing minutes and agendas.

Experience working with tele-triage software and IP telephony would be an asset.

Must be well organized and able to establish priorities to meet deadlines and adjust priorities to reflect changing requirements.

Must have excellent English communication skills, both oral and written.

Data entry of Help with Prison Visits service applications.

Dealing with prisoner location requests.

Book prison visits by telephone, e-mail and in an online portal.

Process Find a Prisoner service requests.

Post and general office support duties.

Access to learning and development

Prepare, manage and coordinate scheduling activities for different sites

Ensure all sites are covered and scheduled in accordance with client requirements

Minimum 1 year experience in customer service

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work

Engage team members in inventory management by creating a fun and productive atmosphere for the shift.

Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

1 year of work experience

Some experience in leading, mentoring, delegating or process implementation with others

Education: High school diploma/GED/equivalent, or above

Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

High School Diploma or equivalent

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Ability to work both independently and as part of a team.

Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion

Minimum 1 year experience in customer service

Previous security experience is an asset

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Keeps up-to-date with industry knowledge and competitors’ product offerings

Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems

Maintains annual Insurance licensing requirements

2 years’ experience in a Sales and Service environment

Keeps up-to-date with industry knowledge and competitors’ product offerings

Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems

Maintains annual Insurance licensing requirements

2 years’ experience in a Sales and Service environment

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion

Minimum 1 year experience in customer service

Previous security experience is an asset

Excellent oral and written communication skills

Strong attention to detail and organizational skills

Strong knowledge of Microsoft Office Suite

Demonstration of strong time and work management skills with a progressive, people forward attitude.

Maximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluations

Autonomous - We encourage and trust your decision making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Monitors and manages absenteeism and punctuality

Oversees and manages effective use of personnel resources to ensure service quality standards and budgetary scheduling standards are met

Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent

Leads by example and inspires staff in daily operations and guest experience

Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Excellent interpersonal and written communication skills

Oversee supply management and maintenance so that sales and store operations are not interrupted.

Ensure proper performance management guidelines are followed when required.

Great benefits that include Vision, Dental and Prescriptions etc.

Conduct weekly coaching sessions with team and prescribe recommended course of action to further develop skills.

Flexible schedules with both full-time and part-time positions to meet your availability

Paid training (Personal in-store and online LMS training)

Previous Dental Administrative experience is a must!

- Use of Recall Manager and Treatment Manager system.

Cambridge, ON N3H 4R8: reliably commute or plan to relocate before starting work (required)

Customer service: 1 year (preferred)

Dental office: 1 year (preferred)

- Answer and direct incoming telephone calls, emails, and faxes

Carry out Quality Initiatives Should have the maturity/experience to manage skilled resources.

Provide meaningful feedback and reporting to agents, team leads and management to guide improvements in agent coaching/training, documentation, resolution model, etc.

Good knowledge of handing voice call, chat & email writing skills

Education Qualification Essential: High School Diploma or GED

The candidate should have excellent problem-solving capabilities and lateral thinking skills.

Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Root Cause Analysis for process deviations)

• Experience in dealing with sophisticated problems and quick turnaround requirements in a fast paced environment

• Broad knowledge of Unified Communication, Contact Centre systems, Telephony System and IVR System

• Exceptional written and verbal communication skills, organizational skills, and attention to detail

• Some Financial experience and understanding of IT contracts a strong asset

• Coordinate installations, configurations, and maintenance / upgrades with third-party vendors

• Degree in Computer Science, Computer Engineering or Information Technology

Effectively communicate all benefits and potential savings of natural gas versus other fuels.

Call handling aspect of position amounts to 95% of job responsibilities

Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies

Secondary school education or equivalent

Must demonstrate previous excellent customer service skills

Excellent communications skills: verbal, presentation & written styles.

2-3 Years’ experience in the hospitality or service industry in a front office; reservations, switchboard or call centre environment

Compile and communicate confirmation letters to clients, as per their booking requirements

The routing of calls to relevant people and or departments received via the switchboard;

Facilitating the logging, monitoring and resolution of in-house guest prompt response queries and issues

Upsell bookings to achieve best available rates on all booking requests; and convert calls to bookings/reservations where relevant

3-Year Hotel School Diploma is an advantage

• Supplemental help to other team accountabilities as required

• MS Office knowledge (including Excel)

• Completion of post-secondary education

Position: Procurement Contact Centre Analyst

Duration: 6 months with potential to extend and convert to permanent

Business Unit: Procurement- Strategy and Operations

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement