Contact Centre Lead Jobs in British Columbia

The creation and management of Knowledge Articles.

Bachelor’s Degree in a related field (e.g., Education, Business); or Bachelor’s Degree combined with relevant experience.

Collaborating with project teams on sprint transitions, creating knowledge articles, and training plans for incoming transitions.

Create knowledge checks to assess the trainee’s understanding of the material and readiness to perform the duties of the role.

Experience in Contact Centre Training, coupled with expertise on training on Contact Centre Telephony and CRM systems.

Strong knowledge of Adult Learning Principles and training delivery methods.

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work

Engage team members in inventory management by creating a fun and productive atmosphere for the shift.

Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

1 year of work experience

Some experience in leading, mentoring, delegating or process implementation with others

Education: High school diploma/GED/equivalent, or above

Keeps up-to-date with industry knowledge and competitors’ product offerings

Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems

Maintains annual Insurance licensing requirements

2 years’ experience in a Sales and Service environment

Keeps up-to-date with industry knowledge and competitors’ product offerings

Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems

Maintains annual Insurance licensing requirements

2 years’ experience in a Sales and Service environment

Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent

Leads by example and inspires staff in daily operations and guest experience

Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)

2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Excellent interpersonal and written communication skills

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Performs other related duties as assigned.

Ability to keyboard 35 wpm

Ability to communicate effectively both verbally and in writing

Ability to deal with others effectively

Physical ability to carry out the duties of the position

Ability to operate related equipment.