Contact Centre Lead Jobs

Responds to telephone inquiries from members with individual and group benefit plans.

Preference will be given to those with previous call centre experience.

Excellent Microsoft office skills and the ability to learn multiple computer systems.

Handles complex inquiries independently, utilizing strong listening and problem-solving skills.

Demonstrates advanced customer service skills daily.

Responds to telephone inquiries regarding general information on government-sponsored health programs.

• Demonstrated leadership, supervisory, interpersonal, staff development skills; demonstrated budget management skills.

for an experienced and motivated individual.

• Knowledge of, and demonstrated ability in, the City's core competencies and functional core competencies.

CITIZENS FIRST THROUGH SERVICE EXCELLENCE

• Ability to deal effectively and courteously with internal staff, consultants, the public and other government agencies.

• Standard office environment. Ability to work some evenings and weekends, as required.

Work remote from home (WFH)

Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.

Health & Dental Benefits (1 st of the month following date of hire)

Deliver world-class guest experience through all GEC channels (phone, live-chat, email, and text).

Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.

Minimum 1 year of customer service experience required.

Raising workflow concerns in a timely fashion to your direct manager or other operational leaders and provide recommendations on solutions

Optimizing and documenting internal process and knowledge

2-3 years of prior experience

Attention to detail with strong documentation and follow up skills

Strong and effective verbal and written communication skills

Experience in a Call Center environment

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work

Engage team members in inventory management by creating a fun and productive atmosphere for the shift.

Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

1 year of work experience

Some experience in leading, mentoring, delegating or process implementation with others

Education: High school diploma/GED/equivalent, or above

Communicate regularly with clients and management

Preferred experience in accounting, finance or other related fields

Manage Claims and Accounts Receivables

Associate's Degree or equivalent office experience

1-3 years of experience in Customer Service and working in a fast-paced environment

Excellent written and verbal communication skills

Must have a suitable and private workspace to take calls from home/remotely.

Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.

The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.

Excellent interpersonal, listening, customer service, telephone, and organizational skills.

Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules

Monitor the capacity management system to ensure exams are being properly allocated and managed

Combination of education and experience working in a testing centre or an academic setting

Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems

Knowledge and experience with exam authoring, digitization and database software is an asset

Familiarity with using the LAC scheduling (WhentoWork) and capacity management system (RegisterBlast) is considered an asset .

Liaise with both U of A and external institutions regarding the exam setup, policies, software requirements, incident reports, and examination results

Mentionner les programmes et les promotions de marketing dans les entretiens avec les clients, s’il y a lieu.

Transmettre les situations complexes ou non résolues concernant les clients aux directeurs, s’il y a lieu.

Effectuer toutes les activités requises afin de veiller à ce que toutes les demandes des clients soient traitées avec exactitude.

Collaborer avec les parties prenantes internes et externes pour atteindre les objectifs d’affaires.

Gérer toutes les transactions nécessaires pendant les appels avec les clients ou les diriger vers les groupes d’exploitation internes appropriés.

Protéger la confidentialité des renseignements des clients et de la Banque.

Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work

Engage team members in inventory management by creating a fun and productive atmosphere for the shift.

Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).

1 year of work experience

Some experience in leading, mentoring, delegating or process implementation with others

Education: High school diploma/GED/equivalent, or above

Maintain an effective and open line of communication with Store Manager and District Manager

At least 6 months of leadership and or supervisory experience in a customer experience based environment.

Have experience mobilizing a team towards a common goal.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience

A competitive benefits package (Full Time Employees Only)

Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement

Performs other related duties as assigned.

Ability to keyboard 35 wpm

Ability to communicate effectively both verbally and in writing

Ability to deal with others effectively

Physical ability to carry out the duties of the position

Ability to operate related equipment.

Industry knowledge – Strong knowledge of group benefits health and dental insurance preferred.

Effectively managing daily operation of our group benefits contact centre team by coordinating efforts with peers across all locations.

Manage, coach, and develop your employees to ensure quality and efficiency of the service is met.

You obsess about customers, listen, engage, and act for their benefit.

3+ year of Leadership Experience (or equivalent).

Technical skills - Proficiency in Microsoft Office products (Excel, PowerPoint, Word).

Intermediate Microsoft Office Suite skills

Excellent written and verbal communication skills

Exceptional interpersonal and customer service skills

Provide accurate information via the phone and web

Generate internal and external communications

Entering information in a system

Des tâches et des responsabilités plus larges peuvent être attribuées au besoin. Qualifications:

Gérer toutes les transactions nécessaires pendant les appels avec les clients ou les diriger vers les groupes d’exploitation internes appropriés.

Transmettre les situations complexes ou non résolues concernant les clients aux directeurs, s’il y a lieu.

Effectuer toutes les activités requises afin de veiller à ce que toutes les demandes des clients soient traitées avec exactitude.

Mentionner les programmes et les promotions de marketing dans les entretiens avec les clients, s’il y a lieu.

Protéger la confidentialité des renseignements des clients et de la Banque.

Parler à des clients dans un dans un environnement à volume élevé et au rythme rapide.

Entretenir des conversations significatives pour comprendre les besoins des clients et leur proposer les bons produits/services pour y répondre.

Participer à des séances de coaching et des activités d’apprentissage pour accélérer votre croissance.

Une passion et une curiosité pour aider les clients à répondre à leurs besoins et à résoudre leurs problèmes.

Une attitude positive et enthousiaste et de solides compétences relationnelles.

D’excellentes compétences en communication; une maîtrise du français et/ou de l’anglais (oral et écrit).

Provide accurate & detailed information and inform callers on resort offerings, inspiring exciting & transformational experiences

Participate in staff events to increase knowledge of resort offerings

Sell and/or reserve bookable activities such as Golf, Snow School and Kids @ Blue offerings to independent travelers and locals

Thrives in a sales environment; some previous sales experience an asset

Previous Contact Centre or Customer Service experience an asset

Advanced computer skills: comfortable working with multiple systems and multi-tasking

Provide accurate & detailed information and inform callers on resort offerings, inspiring exciting & transformational experiences

Participate in staff events to increase knowledge of resort offerings

Sell and/or reserve bookable activities such as Golf, Snow School and Kids @ Blue offerings to independent travelers and locals

Thrives in a sales environment; some previous sales experience an asset

Previous Contact Centre or Customer Service experience an asset

Advanced computer skills: comfortable working with multiple systems and multi-tasking

Must have a suitable and private workspace to take calls from home/remotely.

Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.

The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.

Excellent interpersonal, listening, customer service, telephone, and organizational skills.

Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules