Learning Assessment Centre Lead Proctor

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of August 15, 2024 and offers a comprehensive benefits package which can be viewed on our Benefits Overview page .

Location

Work primarily takes place at North Campus Edmonton. This role is in-person.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Position

This position is part of the Learning Assessment Centre (LAC) team that strives to create a secure digital testing environment that is comfortable and friendly for students as well as efficient and convenient for Faculty. The LAC is a digital test centre that offers a multitude of exam types: different testing procedures and platforms, external, drop-in and high stakes exams, and U of A midterm and final exams.

The LAC Lead Proctor is responsible for overseeing the daily operations of students writing digital assessments and ensuring the secure administration of exams. Additionally, this position provides day-to-day administrative support for al l student and faculty inquiries, by assisting with the scheduling of all exam clients that are hosted at the LAC. The Lead Proctor has the responsibility of delivering a majority of the proctoring duties in the test centre . They play the lead role in the LAC, working alongside other part-time proctors to set up, invigilate, and monitor the exam lab by enforcing time limits and compliance wi th other examination procedures . This position ensures that all exams are administered fairly and according to established guidelines, as well as troubleshooting any issues that arise during the testing process. As part of their responsibilities, the Lead Proctor facilitates newly hired part-time staff in their development and guides them through their initial shifts at the LAC.

The LAC Lead Proctor works in a challenging and demanding environment, where examinations are a high priority with minimal room for error. This position needs to demonstrate independence to integrate knowledge and experience in the daily performance of duties.

Duties

Exam Coordi nation and Administration

• Monitor the capacity management system to ensure exams are being properly allocated and managed
• Liaise with both U of A and external institutions regarding the exam setup, policies, software requirements, incident reports, and examination results
• Answer any faculty or student inquiries via email, phone, or face-to-face discussions
• Organize and update exam training and exam day documentation
• Provide technical support to students, both on and off campus, in areas related to the use of LMS and administration systems

Examination Pro ctoring

• Monitors test rooms and helps to enforce time limits and compliance with other examination procedures, including checking candidates' identification and arranging the seating of candidates
• Resolve any exam issues promptly and effectively as they surface, utilizing problem-solving and troubleshooting skill s
• Ensure the integrity of high-stakes examinations by establishing and managing security measures in the LAC
• Sets up pre-examination preparation and ensures compliance with examining body's test regulations
• Trains and supports newly hired part-time staff

Minimum Qualifications

• Understanding of FOIPP and Human Rights legislation as it relates to interaction with undergraduate and graduate students, faculty and staff
• High School Diploma or higher
• Excellent liaison skills and the ability to conduct consultations with students, faculty, and staff
• Adaptable, agile and technologically savvy; advanced capacity with MS Office suite, Google Applications and enterprise Learning Management Systems
• Strong interpersonal skills including the ability to listen and communicate effectively and sensitively, including cross-cultural sensitivity and an ability to interact with distressed or difficult individual s
• Proven dedication to superior customer service with a strong commitment to student services
• Exceptional organizational skills and a proven record of attending to important details
• Combination of education and experience working in a testing centre or an academic setting

Technology Related Skills Required

• Strong troubleshooting skills in both a Windows and Macintosh environment, as well with different browsers (Chrome, Firefox, and IE).
• Strong knowledge of eClass (Moodle) and other LMSs (including instructor, designer, student, and administrator roles).

Preferred Qualifications

• Knowledge of University environment, its regulations, policies and procedures are a definite asset
• Familiarity with using the LAC scheduling (WhentoWork) and capacity management system (RegisterBlast) is considered an asset .
• Knowledge and experience with exam authoring, digitization and database software is an asset