Team Lead, Distribution Centre

Company Description

Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.

Shift: Afternoon

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…
• We love books and all things beautiful

We Play By The Following Rules

• We seek to ignite creativity and innovation every day
• We inspire each other to do our best work
• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• We treat each other the way we’d treat a valued friend
• Our job is to create joyful moments for our customers
• We give back to the communities in which we operate

As the DC Team Lead, you will support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Leader is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.

Day-to-day Responsibilities

• Report to Team Manager on your area’s performance related to quality, productivity, service and cost.
• Online services and/or any other functions as assigned.
• Provide direction and management to all operation’s employees.
• DC Support area and/or
• Outbound area and/or
• Put To Light or Batch Picking areas and/or
• Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
• Ensure adequate staffing within your area to meet the operating plan.
• Provide direction and management to all operation’s employees.
• Manage the daily operations of:
• Inbound area and/or

KEY PERFORMANCE MEASUREMENTS

• Quality – quality rate within your area determined through QA processes
• Safety – accidents within your area of responsibility
• Service – performance of your area against daily production plans
• Engagement – Overall facility engagement scores
• Cost – overall productivity rates within your area as compared to goals

Key Accountabilities

• Remains current and communicates all changes, events and programs
• Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential customer issues to the Team Manager as they arise.
• Regularly recognize employees for contributions or achievements.
• Conduct a daily start up meeting with your team. These meetings should be used to update your group on:
• Records and investigates all incidents/accidents and promotes a safe work environment
• Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers.
• Upcoming events/business
• Provide consistent, and on-going feedback to your team
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
• Participate and sometimes lead projects pertaining to cost control or operations improvement.
• Set reasonable and concise expectations for each member of your team.
• Effectively conduct and deliver disciplinary actions, as needed to your team
• Ensures team compliance to all corporate and departmental work policies and procedures
• Employee recognition
• Drive productivity and staffing within your areas to meet that budget or improve upon it.
• Is an agent of change
• Work cross functionally and cross shifts between all areas of the Distribution Centre to support the needs of the business
• Consistently meets and exceeds KPIs
• Support and empower Team Members to make decisions, create a highly engaged and high performing team.
• Works with the Team Manager to develop internal talent; building a bench for future business needs
• Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
• Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality
• Ensures teams drive best-in-class employee engagement
• Ensure that facility cleanliness is maintained daily.
• Look for opportunities for self-development and provide continuous feedback to Team Manager
• Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
• Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes
• Standings on measured goals
• Role models Indigo’s High Performance Characteristics
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day
• Maintains and nourishes relationships with all Indigo employees and business partners
• Participate in annual performance appraisal with Team Manager
• Lead by example by following all Indigo policies and procedures
• Responsibility for the financial, service, and quality results of your areas.
• Establishes high performance peer relationships
• Maintains inventory management processes and inventory accountability throughout all processes
• Information regarding the business
• Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
• Work with Team Manager to meet staffing requirements and operating plan.
• Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience

Qualifications

WHO YOU ARE:

• Demonstrated leadership, organizational, and time management skills
• Knowledge of general Health & Safety requirements
• Ability to meet deadlines and work under pressure
• Experience or knowledge of material handling equipment theory
• Ability to manage time and competing priorities effectively in a fast-paced work environment.
• Excellent written and oral communication skills
• Experience working in a fast-paced team-based environment.
• Minimum of 1+ year experience working in a supervisory role an asset
• Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
• Warehouse management systems experience, SAP/EWM preferred
• Ability to identify best practices and process improvements
• Ability to train, coach and motivate direct reports
• Experience or knowledge of RF technology
• High energy and willingness to learn
• The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built.
• Minimum of 3+ years' experience working in a warehouse environment
• Post-secondary education or equivalent work experience
• Experience in or knowledge of Lean and Six Sigma
• Ability to conduct team meetings and group trainings
• Ability to multitask and prioritize work in a dynamic work environment
• Focusing efforts on achieving high-quality results consistent with the organization’s standards.
• Intermediate computer skills in MS Office Suite
• Ability to work independently and in a team environment

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process.

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