Team Lead, Service Parts

Position: Service parts Team Lead

Location: Richmond hill

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Responsibilities

• Work with Branches and 3 rd party to ensure timely count, training & provide necessary assistance.
• Build strong relationships with internal and external customers through communication.
• Coordinate inventory movement between multiple groups within organization.
• Manage and/or participate in projects from time to time as business needs change and evolve.
• Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
• Ensure key performance indicators related to Service Parts Inventory are tracked, communicated, analyzed, and addressed as required.
• Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.

Qualification

• Ability to lift merchandise weighing 40-50 Ibs.
• Minimum 5 years of experience in inventory control / Warehouse environment.
• Ability to analyze, plan, organize and prioritize workload effectively.
• Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.
• Forklift license preferred or willing to learn and drive Fork lift & Cherry picker.
• Ability to work with tight timelines.
• JD Edwards or ERP knowledge will be an asset.
• Flexibility to adjust to other shifts, between the hours of 8 AM to 8 PM

What you’ll love about us:

Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.

We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.

Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs