Parts And Service Coordinator

Build your Career at Cooper Equipment Rentals

We are looking for a customer-oriented, motivated individual to join our professional team as a Parts and Service Coordinator at our Sudbury, ON branch!

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Continuous training, learning and development opportunities
• Safety-minded organization
• Competitive salary
• Fun-loving work environment with strong social responsibility
• RRSP match
• Boots/Shoe allowance + safety wear
• Excellent benefit package with premiums paid by the company

What You’ll Be Doing

Duties and Responsibilities:

• Take incoming field service calls from customers and determine required course of action. Keep customers informed about the status of field service repairs.
• Support mechanics by ordering and receiving parts, following up and escalating as needed on backorders.
• Manage parts inventory.
• Assist with parts pickup.
• Facilitate an efficient A/P process by issuing purchase orders, matching purchase orders to invoices and approving/submitting invoices with all required documentation for payment.
• Support mechanics in completing all work orders, ensuring labour and parts are complete and accurately costed.
• Ensure all shop supplies are stocked
• Maintain and coordinate the maintenance schedules for all equipment.
• Work closely with the heavy-equipment mechanics to communicate rental equipment needs and ensure necessary repairs are completed in a timely manner as well as within customer driven deadlines.
• Coordinate any necessary outside service repairs to equipment.
• Process warranty claims.
• Provide quotes and estimates to customers for any customer charge repairs. Ensure customer charges are billed in a timely manner with adequate documentation.
• Assist with ensuring that all new units are fleeted and ready for rent.
• Maintain a system for tracking repairs and estimates for all equipment including attachments to ensure it is in good operating condition.

What You’ll Bring to the Team

Qualifications and Requirements:

• Valid class G driver's license with clean or satisfactory driver's abstract.
• Excellent problem-solving skills.
• Self-starter and able to work independently with minimal supervision, as well as with a team.
• Very customer service oriented and team oriented.
• Minimum of two years of experience in service operations, preferably in the heavy duty equipment industry.
• Knowledge of heavy-duty construction equipment service is preferred.
• Flexibility; must be comfortable with adapting to changing priorities in a fast-paced work environment.
• Excellent written and oral communication skills.
• Strong verbal and written communication skills with the ability to converse with colleagues, customers, and other parties in a professional and courteous manner.
• Pride in what you do!

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos - cooperequipment.ca/careers.

Who We Are: Operating since 1972, Cooper Equipment Rentals is a full-service construction equipment rental company. We specialize in the rental of compact, aerial and heavy construction equipment for the contracting community. We have grown to over 55 strategically placed branches across Canada and pride ourselves in exceptional customer service provided by our highly trained team. And we're growing!