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Customer Service Team Lead Jobs

Team Lead, Service Delivery
By Keyera At Calgary, Alberta, Canada
Strong leadership and team management skills, with the ability to motivate and guide team members to success.
Steward the IT Service Management processes including but not limited to: Incident Management, Problem Management and Asset Management.
As a member of the IT leadership team, participate in the Change Management and IT Leadership meetings.
Technical diploma or University degree in business, management, or a related field.
Proficiency in using relevant software and tools (Freshservice and ServiceNow) for service delivery management and reporting.
Oversee the end-to-end service delivery process, ensuring timely and accurate delivery of services as per client requirements and service level agreements.
Customer Service Team Lead
By CARO Analytical Services At Kelowna, British Columbia, Canada
Manage department coverage, schedules, overtime, timesheets, and personal expense reports.
Excellent skills for communicating and relating with both staff members and customers.
Supervisory experience is an asset.
Ensure team-oriented communication to solve issues and ensure the highest levels of customer satisfaction.
Lead and coordinate the day-to-day activities in the assigned area.
Schedule workflow and delegate tasks through the department so that client deadlines are met in a timely fashion.
Team Lead, Service Parts
By Compugen Inc At Richmond Hill, Ontario, Canada
Staff is responsible to follow ISO procedures outlined in Compugen Quality Management System.
Data driven, Communication skills, Computer literacy and good analytical working knowledge of Excel.
Manages all area related to Service Parts Inventory which includes Cycle count, stock transfers & sort discrepancy.
Manage and/or participate in projects from time to time as business needs change and evolve.
Minimum 5 years of experience in inventory control / Warehouse environment.
JD Edwards or ERP knowledge will be an asset.
Service Team Lead Jobs
By Durabuilt Windows & Doors At Edmonton, Alberta, Canada
Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.
5+ years’ experience in construction, repairs of windows and doors.
Equivalent experience will be considered.
Experience in using hand tools.
Knowledge of safe work practices.
Working knowledge of both metric and imperial measurements.
Team Lead - Service
By Durabuilt Windows & Doors At Edmonton, Alberta, Canada
Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.
5+ years’ experience in construction, repairs of windows and doors.
Equivalent experience will be considered.
Experience in using hand tools.
Knowledge of safe work practices.
Working knowledge of both metric and imperial measurements.
Customer Service Team Lead
By Cabela's At Saskatoon, Saskatchewan, Canada
Provide supervision and leadership to the team members of the department, in partnership with the manager
Two or more years of supervisory experience in a sales or service environment is preferred
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Service Desk Team Lead
By Recipe Unlimited Corporation At Vaughan, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare
Team Lead, Service Desk
By Recipe Unlimited Corporation At Toronto, Ontario, Canada
Experience with a ticket management tool such as Zendesk, Cherwell or Remedy
Experience with Point of Sale hardware, software, menu management support such as IBM, Micros, and Simphony
Restaurant management experience is an asset
Knowledge of and experience using Gsuite or Microsoft Operating Systems and Office applications such as Word, Excel, Access and Outlook
Experience or knowledge monitoring call center telephone queues (Avaya, Cisco etc.)
Experience with communications software such as RemoteWare
Customer Service Team Lead
By Personnel Search Ltd. At Dieppe, New Brunswick, Canada
Managing any notable customer compliments or complaints that require action or acknowledgement at a management level
Troubleshooting queries from Customer Care team and support with calendar management.
Supporting the Regional Clinic Manager with training and onboarding of new customer care representatives.
Previous administrative or leadership experience with proficiency in the Microsoft Suite (French & English)
You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge
This key role will report to their Regional Clinic Manager.
Team Lead, Customer Protection Services
By Metrolinx At Ontario, Canada
Monitor metrics, implement action plans and provide updates to management.
Minimum six (6) years’ progressive supervisory and law enforcement experience, with a focus on service excellence, safety and security in transit.
Must be able to obtain and maintain Special Constable Status, annual Use of Force Certifications and First Aid/CPR.
Drive monitor and implement action plans to achieve key performance indicators (KPIs) for safety and employee engagement.
Follows up on customer inquiries, complaints, commendations and/or suggestions.
Act as Incident Commander for critical incidents involving fatalities, service disruptions, security/terrorist threat incidents and large sporting event(s) when required.
Ecommerce Customer Service Team Leader
By The Talent Crowd At Worsley, Alberta, Canada
Monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer
Assist the Customer Service management with continuous improvement project
monitor all incoming complaints and prevent them from reaching management by de-escalating and listening to the customer
Creating a motivated team and sharing your insight and knowledge, motivate the team to meet objectives and targets
Have excellent communication skills with the customer services team and wider business
Assist the Customer Service Manager with weekly performance audit and also monitoring team targets
Lead Coordinator, Customer Service
By University of Ottawa At Ottawa, Ontario, Canada
Post-secondary degree in administration, management, or other disciplines deemed relevant or equivalent experience.
Experience in customer service to act as a resource person, in cash management and in administrative and financial procedures
Supervise employees and supports recruitment and hiring initiatives (staffing, performance evaluation, goal setting, work assignment, leave and absence management, etc.)
Minimum of 2 years in human resources management/supervision
Experience in a call center environment desirable
Strong analytical and problem solving skills
Customer Service Team Leader
By L'OCA Quality Market At Sherwood Park, Alberta, Canada

Are you a people person? Do you have the skills to make customers and team members smile? Then this job is for you! We are looking for a Customer Service Team Leader, but not just any team leader. We ...

Team Leader - Customer Service Representative
By Skin Vitality Medical Clinic At Whitby, Ontario, Canada
Responsibilities include but are not limited to:
Flexible Language Requirement: · French not required
· Incentives (Team and Personal)
· Massive Product & Treatment Discounts
· A fun, friendly and supportive work environment
· Opportunities for professional growth and advancement
Team Lead, Customer Service (Parts Expert)
By Parts Town Canada At Toronto, Ontario, Canada
Exercise discretion and make decisions in a time sensitive environment when Manager is unavailable.
Regularly collaborate with Manager on discussions, projects, etc.
Minimum of 3 years experience working in a Customer Service role
Must have experience with a current ERP system
Provide personalized support for key customers to build long-lasting relationships
Promptly support daily inquiries and assistance by team members while supporting the inbound phone and email queues.
Wm Customer Team Lead
By Church & Dwight Co., Inc. At Mississauga, Ontario, Canada
People Management skills – experience in leading others through coaching and development
Experience working with Nielson data, POS data, Retail Link and an understanding of Category Management
Project Management Skills –Proven ability to manage multiple projects at a time while paying strict attention to detail
Minimum 5-6 years’ Account Manager experience in the Consumer Packaged Goods industry with 2 or more years of Walmart experience
Manage and monitor customer trade spend through continuous analysis & review of the business performance, to fully maximize effectiveness and efficiency
Lead, manage and develop direct reports through the CSD process
Customer Service Team Manager - East And West
By Cansel At Canada
I am hiring 2 Customer Service Team Managers (1 for Eastern Canada and 1 for Western Canada)
As Cansel’s Customer Service Manager, you will be responsible for the following areas within Westernregion of Canada:
·Knowledge of our products, services and procedures
·Knowledge of our computer information systems such as SAP, Salesforce, Microsoft Word, and Excel
·Strong interpersonal communication and skills
·Focusing on the people on your team:
Customer Success, Team Lead
By Xello At Greater Toronto Area, Canada
Strong communication and persuasion skills when dealing with teams and management
Experience using Salesforce or similar customer relationship management (CRM) system
Foster a positive team culture and lead team development where appropriate, including hiring, onboarding, career development, and performance management
Identify potential process improvements, create change management strategies to gain buy-in, and introduce playbooks to enable team success
A keen attention to detail, and highly organized when it comes to information management, planning, and time management
Collaborate with Territory Managers and cross-functional teams to ensure alignment on goals, strategies, and tactics to drive customer success
Customer Transactions (Accounting) Team Lead
By Diligent At Vancouver, British Columbia, Canada
Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.). Experience with NetSuite and DocuSign would be an advantage.
Review and manage the approval of a high volume of customer contracts in SFDC triggering the automation of other accounting processes
Support the Customer Transactions Manager on the integration of acquired companies in SFDC
Strong communication skills, both verbal and written supporting global customers is preferred.
Strong work ethic and willingness to take ownership for wide-ranging responsibilities
Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
Customer Support Team Lead
By BiblioCommons At Canada
5+ years previous experience working with SaaS technical support and management of a team.
Influences whole team by giving back knowledge through experience, training, feedback and mentorship.
This role will be approximately 40% tickets, 40% team management and 20% mentorship/training.
Manage Support Team daily; set goals, monitor performance, assign tasks, mentor team with support best practices.
Consistently demonstrate strong written and verbal communications, problem solving, and team building skills.
Manage problem tickets, Critical Service Alerts in the Partner Portal, release monitoring.

Are you a natural leader with excellent customer service skills? We are looking for an experienced Customer Service Team Lead to join our team and help us provide outstanding customer service to our clients. As the Team Lead, you will be responsible for managing and motivating a team of customer service representatives, ensuring that all customer inquiries are handled efficiently and professionally. If you have the drive and passion to lead a team to success, this is the perfect job for you!

Overview:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies.

Detailed Job Description:

The Customer Service Team Lead is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer service standards are met, customer inquiries are answered in a timely manner, and customer complaints are resolved in an efficient and effective manner. The Customer Service Team Lead is also responsible for providing guidance and support to the customer service representatives, as well as developing and implementing customer service strategies. The Customer Service Team Lead is also responsible for monitoring customer service performance, providing feedback and coaching to customer service representatives, and ensuring customer service policies and procedures are followed.

What is Customer Service Team Lead Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Ability to analyze customer service data and trends
• Ability to develop and implement customer service strategies

What is Customer Service Team Lead Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

What is Customer Service Team Lead Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service data and trends
• Knowledge of customer service strategies

What is Customer Service Team Lead Job Experience?

• 3+ years of customer service experience
• 1+ year of team lead or supervisory experience
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance

What is Customer Service Team Lead Job Responsibilities?

• Lead and manage a team of customer service representatives
• Ensure customer service standards are met
• Answer customer inquiries in a timely manner
• Resolve customer complaints in an efficient and effective manner
• Provide guidance and support to customer service representatives
• Develop and implement customer service strategies
• Monitor customer service performance
• Provide feedback