Service Team Lead Jobs

About Durabuilt Windows & Doors Inc.

Durabuilt Windows & Doors Inc. is a leading manufacturer and distributor of high-quality windows and doors in Canada. Durabuilt has a wide range of products, including vinyl, aluminum, and fiberglass windows, as well as entry and patio doors for the residential segment. Durabuilt's products are designed to withstand harsh Canadian weather conditions and provide superior insulation, resulting in reduced energy costs and increased home comfort. Durabuilt has also expanded its product offering for the commercial segment. With over 35 years of experience in the industry, Durabuilt has earned a reputation for quality products and exceptional customer service.

Our values are at the core of everything we do!

• INDIVIDUAL. We work with great people and expect a lot from them.
• CARING. For employees, partners, and the community.
• INNOVATIVE. Think ahead to stay ahead.
• OWNERSHIP. No excuses. 100% accountability.
• DRIVER. Stay hungry and act with urgency.

THE POSITION

We are looking to hire a customer-centric Team Lead in our Service Department located in the west end of Edmonton. This is a full-time position (37 to 44 hours a week), typically Monday to Friday, but may be required to work occasionally on Saturdays as needed.

This role reports to the Customer Service Manager, and will directly supervise the Service Technicians, Glaziers, and other Helpers.

SKILLS REQUIRED

• Technical skills
• Coaching, Mentoring, and Training.
• Troubleshooting and problem solving
• Communication & interpersonal skills
• Customer focus

YOUR EXPERIENCE

• Intermediate proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.
• Knowledge of safe work practices.
• Previous experience in Manufacturing or Construction industry.
• 3+ years in a Supervisory role.
• Working knowledge of both metric and imperial measurements.
• Experience working with diverse cultures and a varied workforce.
• Experience in using hand tools.
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands.
• Equivalent experience will be considered.
• 5+ years’ experience in construction, repairs of windows and doors.

COMPETENCIES - YOU ARE GOOD AT

• Identify problems and execute creative solutions.
• Well-developed written and verbal communication skills.
• Solution focused and comfortable working in an environment which demands robust deliverables.
• Excellent analytical and critical thinking skills.
• Keen attention to detail.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Ability to present and gather information & respond to questions from customers, managers and co-workers.
• Comfortable with high volume workload with the ability to “roll up your sleeves” and jump in.
• Ability to multi-task, manage multiple tasks, meet multiple deadlines and exceptional follow up skills.

EDUCATION / CERTIFICATIONS

• Standard First Aid knowledge would be an asset
• High School Diploma or GED.
• WHIMS training / certification

A TYPICAL DAY LOOKS LIKE ()

60% - Service

• Address customer complaints and inquiries in a courteous, professional manner.
• Ensure customer satisfaction before leaving the job site.
• Oversee Service Technicians daily.
• Load service vehicle with parts required for service calls.
• Complete service work in a timely and professional manner.
• Review run sheet daily to get an overview of jobs scheduled.
• Repair and make adjustments to exterior doors and PVC window products.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Assist in re-glazing PVC window products.
• Update app and paperwork with notes indicating job has been completed, or provide explanation and/or resolution:
• Report any rising issues to the CX Manager.

40% - Leadership

• Oversee and participate in the staff planning, recruitment, selection, onboarding and training.
• Manage organizational / operational changes and their impacts within the team. Identify opportunities for improvement.
• Develop and standardize procedures and methods to improve the efficiency and of operations services and projects.
• Ensure all direct reports know what is expected of them, and work with each one to ensure expectations are met.
• Actively coach your employees to assist in their growth to maximize their opportunities for advancement.
• Empower employees to identify innovative approaches to enhance department performance.
• Lead and foster a health and safety culture in all activities and mentor staff on these areas.
• Plan and execute internal processes according to company’s and department guidelines.
• Handle schedule changes, employee call-ins, and other staffing issues.
• Perform annual reviews and develop growth plans for all direct reports to ensure a high- performance culture.

If you are interested and qualified for this role, we encourage you to apply immediately.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith.

Benefits:

• Company events
• Life insurance
• Dental care
• Vision care
• On-site parking
• Employee assistance program

Schedule: 8 hour shift

Work remotely: No

Thank you to all those who have or will apply. Due to expected volume of application, only those short-listed will be contacted.

This job posting closes as soon as a suitable candidate is identified so apply immediately!!!