Team Lead Jobs

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• Passion for upholding an exceptional customer experience;
• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Collaborate with others, yet be self-motivated;
• Strong organization, and problem solving skills;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Ensure team receives scheduled breaks and/or meal periods;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Communicates individual and/or team performance feedback to store management;
• Creates an open outward communication on the sales floor;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assist store management in conducting new associate onboarding and trainings;
• Ensure adherence to all company policies, procedures and guidelines;
• Assists in resolving customer service matters;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Apply Now