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Bookkeeping/Accounting Software Training Team Lead - Automotive Dealership
Company | PBS Systems |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-09-22 |
Posted at | 8 months ago |
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
- Remain calm under pressure, professional, and focused.
- Foster a supportive work culture, take care of your people, and positively represent PBS.
- Accurately communicate policy, direction, and vision.
- Be a role model to your team members and an example of what DTO expectations are.
- Support an evolutionary environment where team members are encouraged to spend time improving processes and pushing themselves (and PBS) to grow.
- Keep the team engaged and focused forward, identify staff challenges, and engage management as necessary.
- Onboarding, and ongoing training of your team members
- Support, mentor, motivate and encourage team members on job achievements.
- Involved in recruiting and retention programs, some HR responsibilities.
- Coordinate staff schedules, training, and workload.
- Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments.
- Ongoing queue management, project overviews, reporting, and analysis.
- Project oversight on all assigned installations and other projects.
- Be adaptable/fluid/flexible, that’s what makes us great!
- A better understanding of the other software silos, departments, and things that integrate with your silo of expertise is something all leadership should remain engaged in.
- Maintain silo certifications.
- Ability to lead/manage your silo of expertise in deployments if required, and coach team members in the same. Willingness to attend larger installations as required.
- Build cross-departmental relationships, learn from your manager.
- Stay engaged with product evolution by attending available development meetings and proactively engaging with other PBS teams in your area of expertise.
- Stay on top of your silo of expertise.
- Engaged in personal and professional development activities from soft skills to industry and/or management courses.
- Confidently and professionally represent DTO and promote your silo across the company, and in the field.
- Maintain a focus on your own Professional Development
- Understand and occasionally perform all duties of the Sr. Specialist as it relates to software, ticketing, escalations, process, etc.
- 3+ years previous experience in the automotive industry, dealership, or PBS environment
- Fluent in English, French is an asset
- Thorough understanding of your silo, and how it integrates with the other areas of v10
- Previous experience in managing high-performing teams is an asset
- Exceptional communication skills
- Solid understanding of the different areas of PBS, as they relate to your silo.
- Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
- Experience in the Accounting area of a dealership
- Ability to travel within Canada and the USA is required (approx. 3 weeks/year); in consequence proof of COVID-19 vaccination and a valid passport and/or US visa (if applicable) is required
- The opportunity to travel
- Internal promotion and growth opportunities
- Competitive annual base salary
- Staff events
- Staff discounts with GM, Dell, Goodlife and more.
- An education department dedicated to helping you with professional and personal development
- Great referral bonus
- Free parking
- Bonus for product certification up to $4,800 per year
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