Team Lead, The Core

TEAM LEAD, THE CORE
BUSINESS ENTERPRISES
NorQuesters are difference makers and we’re searching someone who can lead from where they are, find ways forward to transform the experiences for our learners and start small and think BIG with leading The Core team to disrupt the traditional campus bookstore model.
Reporting to the Manager, Business Enterprises, the Team Lead effectively manages the challenges of the ever-changing campus bookstore business model and identifies future opportunities to remain relevant and continue to thrive. An important focus of the role is to integrate an ecosystem of physical and digital to experiences for the customers.
How You'll Make a Difference

• Manage the accuracy of inventory with frequent counts to verify and implement appropriate risk management strategies.
• Effective management of the problem resolution process.
• Adhere to the operational guidelines, focusing on appropriate risk management strategies.
• Engage with internal and external stakeholders to explore new business ventures.
• Ensure all team members receive quarterly development meetings and plans.
• Ensure a coaching culture is present that includes timely acknowledgement of successes and feedback on opportunities.
• Daily financial reconciliation of sales data exported to Finance.
• Develop strategies to grow business, leveraging the accessibility of the customer base at NorQuest College.
• Monitor and grow ecommerce capabilities of The Core website to attract, convert, close, and retain customers.
• Foster a customer centric team with focus on delivering exceptional customer experience.
• Monitor monthly sales results to measure the effectiveness of business strategies and adjust the game plan as needed.
• Implement visual merchandising practice at The Core to attract, engage, and motivate the customer towards making a purchase.
• Train, coach and motivate team to deliver business goals for the portfolio.
• Make strategic and innovative merchandising decisions for The Core.
• Comply with audit standards throughout the financial process of procurement – purchase orders, receiving, and payment of goods.

What You Bring

• Completed post-secondary degree in a related field.
• 3+ years of experience in managing a team.

WHAT MAKES YOU A DIFFERENCE MAKER?
As a Difference Maker You Bring

• Team-oriented, positive, and proactive approach.
• Coaching experience to identify and apply appropriate development tools for each individual, managing progressive discipline process and performance management as well as succession planning.
• Strong merchandising skills with the ability to drive the business through creativity and understanding of e-commerce marketing.
• Ability to be clear and convincing when communicating goals, information, and expectations.
• Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to financial results, and working to improve profit within budgetary constraints.

SALARY: $60,724 - $78,850 based on what you bring AKA your education and experience. This is a permanent full-time position with the Alberta Union of Provincial Employees (AUPE) with immediate access to our great benefits and pension programs.
This role will require regular work at our Downtown Edmonton campus.
COMPETITION NUMBER: 2023-4007
CLOSING DATE: May 31, 2023 at 11:59 PM MDT
Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.
Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.
Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.
So how do we make differences?

• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.
• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further !