Team Lead, Accessibility Supports

TEAM LEAD, ACCESSIBILITY SUPPORTS

STUDENT SERVICES

At NorQuest, we are who we include, and we're on a mission to create a true global community - a place of belonging for every learner, and we're looking for someone to find ways forward, be compassionate, and be boldly curious and intentionally courageous as a Team Lead, Accessibility Supports.

Reporting to the Manager, Accessibility, the Team Lead supports Accessibility Services' mission to help students become more independent and effective learners through the oversight of the Accessibility Advisors and Instructional Assistants, addressing student concerns and acting as a liaison across the College. The lead represents accessibility and students with disabilities, contributing to the college community as an expert on accommodations and implementation in a post-secondary environment.

How You'll Make a Difference

• Represent accessibility by participating on Learner Experience and college wide working groups and initiatives.
• Support students who are attempting to access the federal and provincial schedule 4 grant for students with permanent disabilities.
• Collect, review, interpret, and manage student medical documentation of disabilities, ensuring that information is properly stored and available to meet reporting needs and support service improvements.
• Participate in strategic planning.
• Serve as an accommodations subject matter expert in collaboration with areas such as the Equity Office, Faculty, and Accommodated Exams.
• Serve as a subject matter expert for accommodations.
• Participate in recruiting and selecting new staff for Accessibility Services.
• Respond to student and faculty inquiries and or concerns regarding accommodations.
• Create performance metrics and service standards to monitor and improve student impact.
• Adhere to Freedom of Information and Protection of Privacy legislation by ensuring all student information is treated with the appropriate level of security and confidentiality.
• Supervise, evaluate, and recommend development opportunities for staff, contributing to an environment of team cohesiveness and engagement.
• Form relationships with external stakeholders.
• Implement process improvement initiatives.
• Liaise with learners who express dissatisfaction with the services provided by Accessibility Services.
• Exercise judgment in developing individual accommodation plans by synthesizing medical documentation and a student's first-person experience of their disability.

What You Bring

• Advanced knowledge of accommodations, trends, and the supports available for post-secondary students with an experience of a disability
• Experience leading teams that support adults with an experience of a disability.
• Experience working with and supporting individuals with an experience of a disability.
• Undergraduate degree, Master's preferred.
• A combination of education and experience will be considered.
• 5+ years working with adults with disabilities in a post-secondary setting.

What Makes You a Difference Maker

As a difference maker you bring

• Exceptional interpersonal skills.
• Ability to articulate key messages effectively and employ active listening.
• Ability to foster a positive team culture.
• Knowledge of FOIP.
• Exceptional critical thinking, problem solving, and research skills.
• Ability to effectively manage large volumes of work while maintaining composure.
• Team building experience.
• Empathetic and understanding of other perspectives.
• Respectful and able to relate to individuals from varied backgrounds.
• Superior communication skills.

SALARY $66,796 - $86,736 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities. This role will require a strong and consistent on-campus presence.

COMPETITION NUMBER 2023-4087

CLOSING DATE July 20, 2023 at 1159 PM MDT

APPLY TO BECOME A NORQUESTER If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.
• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further!