Coordination Team Lead Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is an extension to the Senior Project Coordinator role. Candidate will be responsible for daily training and assistance to members of their team. The main focus is the development of an environment involving open communication, problem solving, and continuous coaching to reach the highest standard of client satisfaction.

REPORTING STRUCTURE

This position is based in Calgary, AB or Edmonton, AB and reports to the North America Operations Manager within the Houston, TX-based Technical Inspection Services (TIS) Division.

EXAMPLES OF WORK

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.

• Distribute new clients to team members after evaluating their workload.
• Act as the main contact between teams and management by chairing team meetings in order to inform of issues, upcoming events or any relevant changes, etc.
• Project Coordination activity
• Other duties as assigned.
• Advise on assignment and report quality based on client requirements.
• Ensure team members are working effectively in their roles and recommend additional training if necessary.
• Responsible for team member disciplinary write-ups.
• Provide management with monthly reports updating team activities and status of client requests.
• Familiarize the team with the customer needs and expectations to support performance.
• Recognize team member accomplishments.
• Audit team assignments to ensure all records are up to date.
• Assure that all issues, including IT, invoicing, quality, and client complaints, are addressed and resolution is made in a timely manner. Escalate issues to management if issues cannot be resolved within the team.
• Participate in 90-day reviews for all new team members.
• Hold periodic Order Review Meetings with each team member
• Serve as the main point of contact when team member is absent and delegate responsibilities within the team to ensure sufficient coverage.
• Participate in yearly performance reviews for all team members.

Required Qualifications

The ideal candidate will possess the following qualifications:

• 3-5 years of relevant experience - preferably in the Oil, Gas, and Energy market sector (OG&E).
• Bachelors Degree preferred but not required.
• 1-2 years of experience as a Senior Project Coordinator preferred, but not required

KNOWLEDGE, SKILLS And ABILITIES

• Ability to multi-task and work under time constraints is critical. Must have sense of urgency.
• Delegation of responsibilities.
• Good interpersonal and demonstrated communication skills, both verbally and written.
• Provide guidance that will help others to stay on track.
• Must be self motivated with good organizational and time management skills.
• High degree of personal integrity and the ability to collaborate with others.
• Ability to motivate others and lead by example.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.