Team Lead, Student Retention

TEAM LEAD, STUDENT RETENTION

ADMISSIONS & SUPPORTS

NorQuesters are difference makers, and we're looking for someone to lead the functions, management, organization, direction, and development of the Student Retention team as they support our learners through their educational journey from matriculation through graduation. Our Student Retention team plays a pivotal role in increasing student enrolment, retention, academic success, and student satisfaction rates.

Reporting to the Registrar, the Team Lead, Student Retention provides direction and leadership to a strong, vibrant, and visable Advisor team, act as an internal and external liasion, develops and implements programs and ensures services meet the changing needs of students, staff, and faculty. Work with portfolios across the College, The Team Lead acts as a negotiator, collaborator, and key communicator in the creation and adoption of processes to enhance services.

How You'll Make a Difference

• Continually identify, and implement opportunities for improvement to workflow, service excellence, and evaluating retention to maintain service levels.
• Oversee the training of staff, including developing training plans, communication, and onboarding.
• Meet with students who have grievances about or are appealing decisions of the Retention Advisors.
• Collaborate with the Registrar to ensure that enrolment targets are met.
• Build and lead the Retention team staff to fulfill departmental mandate and contribute to the achievement of the college’s mission.
• Liaise with program areas to improve student experience.
• Participate in a strong vibrant and visible student retention program that will increase student satisfaction and completion rates.
• Supervise, evaluate, document, and recommend development opportunities for the Retention staff. Responsible for team cohesiveness and resolution of human resources issues.
• Lead and manage process improvement initiatives that impact the Retention team.
• Identify competencies for the Retention staff to achieve optimal operational effectiveness.
• Provide input and support for relevant NorQuest College policies, procedures, and standard practices.
• Understanding cross-cultural issues that affect our student population in an effort to remove barriers and improve student retention and success.
• Monitor the service and information provided to clients.
• Identify, implement, manage, and particiate in Retention operational projects, and College-wide initiatives to achieve College goals.
• Set departmental goals and objectives to meet annual divisional plan.

What You Bring

• Undergraduate degree, Master's preferred.
• A combination of education and experience will be considered.
• 5+ years' experience in a supervisory role in a post-secondary setting.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a Difference Maker You Bring

• Excellent communication skills – both oral and written.
• Experience with strategic planning and development.
• Proven leadership experience and skills.
• Strong analytical and problem solving skills.
• Cultural sensitivity and diplomacy skills.
• Knowledge of PeopleSoft would be an asset.
• Demonstrated experience working with different levels of leadership to engage and influence positive outcomes.
• Exceptional customer service and interpersonal skills.

SALARY: $66,796 - $86,739 reflective of what you bring AKA your experiences and education. This is a full-time permanent position with the Alberta Union of Provincial Employees (AUPE) and includes immediate access to our great pension and benefits programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

COMPETITION NUMBER: 2023-4033

CLOSING DATE: June 25, 2023 at 11:59 PM MDT

Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further !