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Retention Specialist Jobs

Lead, Retention Initiatives Jobs
By Interior Health Authority At Kelowna, British Columbia, Canada

Employee & Family Assistance Program

Customer Retention Specialist Jobs
By Sobeys At Calgary, Alberta, Canada
Project Management and forecasting experience
Perform day-to-day email/direct to customer campaign management including importing data and setting up, testing, and deploying campaigns
Manage and resolve any customer service inquires with regards to direct to customer campaigns and offers.
Develop targeted, personalized, and relevant customer communications along with offer strategies to deliver against customer retention objectives.
At least 3 years experience in Salesforce Marketing Cloud and CRM
2-5 years marketing experience focusing on promotional planning, strategy, and execution
Retention Advisor Jobs
By NorQuest College At Edmonton, Alberta, Canada
3+ years of experience in student advising/student centered role or a related career in post-secondary education.
Knowledge of PeopleSoft would be an asset
Excellent communication skills – both oral and written.
Exceptional customer service and interpersonal skills.
We offer flexible work options.
Provide advice, information, and assistance in person, over the phone, and electronically to current students.
Bilingual Mortgage Retention Specialist Wfh/Virtual
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Broader work or accountabilities may be assigned as needed.
Bilingual Mortgage Retention Specialist (Virtual/Wfh)
By BMO At Quebec, Canada
Broader work or accountabilities may be assigned as needed. Qualifications:
Knowledge of competitive marketplace and trends in product offerings.
Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.
Escalates complex or unresolved customer situations to managers as required.
Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
Uses authorized credit qualifications as needed to fulfill customer requests.
Retention Manager Jobs
By LUS Brands At Canada
Excellent project management skills with the ability to manage multiple projects and stakeholders simultaneously.
Bachelor’s degree and 5+ years of experience in a similar role.
Experience with Shopify Plus and Klaviyo is required. Experience with Peel Insights, Triple Whale, Yotpo (or a similar program) is preferred.
Excellent written and verbal communication skills with the ability to present complex data in a simple, comprehensible manner.
Experience with CPG beauty is a plus.
Drive the optimization and expansion of Loyalty, Referral, and Subscription programs through data-driven strategies and analysis.
Retention Specialist Jobs
By BranditScan At Montreal, Quebec, Canada
Knowledge of any CRM (HubSpot)
Experience with email task software
Experience with live chats is an asset
Experience with written communication using diverse mediums
Full-time, 40 hours per week
Tracking and managing client subscriptions cancellations
Retention Specialist Jobs
By Insight Global At Dartmouth, Nova Scotia, Canada
Previous experience in customer service and client management role
Ability to learn quickly and pick up new software (Tech-Savvy)
Obsessed with Service Excellence and client retention
Profound work ethic, highly motivated, highly organized - Self Starter
Patient Engagement And Retention Specialist | Vancouver
By LASIK MD At Vancouver, British Columbia, Canada
You are organized, self-disciplined, have excellent prioritization, time management, and problem-solving skills.
You have experience as an account manager, or sales representative (an asset)
You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
You benefit from group insurance, telemedicine & RRSP match.
You manage and address patient questions accurately, concisely and in a timely manner.
You have excellent communication skills
Retention Marketing Operations Specialist
By lululemon At Vancouver, British Columbia, Canada
Own email and push subscriber audience lists and manage data hygiene of production data extensions within Salesforce Marketing Cloud
Experience and ability to troubleshoot and resolve email and push notification issues
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Collaborate with large cross-functional teams to execute daily campaigns, troubleshooting processes and resolving production issues to comply with established internal SLAs
Min 2-year diploma in relevant field, 4-year bachelors preferred
Well-rounded in both functional and technical aspects of Retention Marketing or Digital Marketing
Loyalty & Retention Support, Bell Mobility
By Bell At Montreal, Quebec, Canada
Manage Salesforce opportunities & deals (Salesforce knowledge is a +)
Perform in-depth analysis (strong Excel, PowerPoint skills a must)
Create the wireless offer deals & provide ongoing support throughout the Sales cycle
Create offer deal Proposals presentations
Strong analytical and negotiation skills
Proven skills in sound decision making and problem solving
Team Lead, Student Retention
By NorQuest College At Edmonton, Alberta, Canada
A combination of education and experience will be considered.
Proven leadership experience and skills.
Lead and manage process improvement initiatives that impact the Retention team.
Identify, implement, manage, and particiate in Retention operational projects, and College-wide initiatives to achieve College goals.
Liaise with program areas to improve student experience.
5+ years' experience in a supervisory role in a post-secondary setting.
Retention Account Manager Jobs
By GFL Environmental Inc. At Abbotsford, British Columbia, Canada
Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
Three (3) or more years’ experience of consultative sales or customer retention experience in the Solid Waste Industry
Salesforce or other CRM experience
Ability to generate and manage leads, opportunities, and contract negotiations to close business
Effective influential, selling, and closing skills
Strong interpersonal skills, including effective presentation and listening skills.
Retention Marketing Specialist Jobs
By Knix At Toronto, Ontario, Canada
Work closely with the General Manager to successfully deliver against the retention roadmap and company level OKRs
3-5 years of experience in email marketing, e-commerce experience
Experience in re-engagement and retention strategies (customer acquisition is a plus!)
Previous experience working closely with ESP and SMS vendors (Klaviyo, Attentive, and/or Shopify is a plus!)
Working knowledge of HTML and/or SQL is a plus
Experience working with Creative to whip up customer centric creative concepts and copy for email and SMS marketing campaigns
Retention Marketing Specialist – Hush (Hybrid)
By Sleep Country Canada At Toronto, Ontario, Canada
The qualifications and experience we like to see:
Have 5+ years of marketing experience, with at least 4 years in email and marketing automation.
Extensive experience working with a top-tier Email Service Provider (ESP) including functionality, data integration/APIs, building dynamic content.
Understand how to think through the customer journey that surrounds the email experience.
Knowledge of email best practices.
Strong communication skills and ability to work with many different people.
Retention Marketing Manager Jobs
By Compound Studio At Toronto, Ontario, Canada
Good time-management skills & ability to work on tight deadlines
Manage overall email marketing strategy and projects
5-10 years of past experience within retention marketing
Experience integrating with Shopify (building pop-ups, unique codes, etc)
HTML knowledge is a plus (to troubleshoot and test)
Knowledge of latest digital marketing trends and a constant learner attitude
Retention Specialist, Mortgages - Bilingual (French And English) - Virtual/Wfh)
By BMO At Alberta, Canada
Knowledge of competitive marketplace and trends in product offerings & mortgages.
Knowledge of contact centre policies, processes, technology and metrics.
Verbal & written communication skills (good)
Strong decision making and problem-solving abilities
Collaboration and team skills (good)
Effectively manage maturing mortgage leads and ensure a high level of mortgage retention.

Are you looking for a job that allows you to make a real difference in the lives of others? We are looking for a Retention Specialist to join our team and help us retain our customers and ensure their satisfaction. If you have a passion for customer service and a drive to help people, this is the job for you!

Overview A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. Detailed Job Description A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. They must be able to analyze customer data to identify trends and develop strategies to address customer needs. They must also be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer loyalty programs
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer loyalty programs
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Experience
• At least two years of experience in customer service or a related field
• Experience in developing and implementing customer loyalty programs
• Experience in analyzing customer data and developing strategies to address customer needs
Job Responsibilities
• Develop and implement customer loyalty programs
• Analyze customer data to identify trends and develop strategies to address customer needs
• Work with customers to identify their needs and develop strategies to meet those needs
• Work with other departments to ensure customer satisfaction and loyalty
• Monitor customer feedback and develop strategies to address customer concerns
• Develop and implement customer retention strategies