Retention Account Manager Jobs

GFL Environmental is looking for a Retention Account Manager to join our growing sales team in Abbotsford, British Columbia!
The Account Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business.
Key Responsibilities:

• Perform site visits as required
• Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives
• Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs
• Assist accounts receivable with collection efforts and activities
• Partner with Customer Service and Operations department, as needed
• Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
• Perform contractual resign of agreements with existing customers
• Performs other job-related duties as assigned
• Responsible for achieving and/or exceeding monthly retention and growth quota
• Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
• Responsible for an effective and collaborative hand off process from new account attainment to existing account development
• Maintain and retain existing customers by building long lasting business relationships
• Effectively support the retention process when needed in both a sales and customer service capacity
• Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained
• Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer

Qualifications Required:

• High School Diploma or GED
• Salesforce or other CRM experience
• Three (3) or more years’ experience of consultative sales or customer retention experience in the Solid Waste Industry
• Microsoft Office experience
• Valid state-issued driver’s license

Knowledge, Skills, & Abilities:

• Ability to read, write, and comprehend reports and associated documents
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
• Ability to prioritize workload and meet time sensitive deadlines
• Ability to exert muscle force to lift, push, pull or carry objects
• Ability to understand and follow oral and written instructions
• Ability to generate and manage leads, opportunities, and contract negotiations to close business
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Strong interpersonal skills, including effective presentation and listening skills.
• Excellent analytical, attention to detail, and problem-solving skills
• Effective influential, selling, and closing skills
• Knowledge of proper lifting techniques

We get excited about candidates who:

• Have excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and external customers in an efficient and professional manner
• Have strong business acumen and ability to work effectively across various teams and levels
• Are flexible to accept and adapt to change as well as the commitment to seek continuous improvement
• Have experience selling a service

We thank you for your interest. Only those selected for an interview will be contacted.
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.