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Customer Retention Manager Jobs

Head Of Customer Experience & Retention
By RANK Marketing Digital Agency At Canada
Certifications in Customer Experience (CX) or Customer Relationship Management (CRM) are a strong plus.
Expertise in Customer Relationship Management (CRM) and Customer Experience platforms like Salesforce, HubSpot, or similar.
Lead a team of Customer Experience Managers and Specialists.
Prepare and manage budgets focused on customer experience and retention improvement initiatives.
Develop and manage customer retention strategies that maximize customer loyalty and lifetime value.
Oversee the customer experience across all channels, ensuring it aligns with Rank Marketing's mission and brand values.
Customer Retention Specialist Jobs
By Sobeys At Calgary, Alberta, Canada
Project Management and forecasting experience
Perform day-to-day email/direct to customer campaign management including importing data and setting up, testing, and deploying campaigns
Manage and resolve any customer service inquires with regards to direct to customer campaigns and offers.
Develop targeted, personalized, and relevant customer communications along with offer strategies to deliver against customer retention objectives.
At least 3 years experience in Salesforce Marketing Cloud and CRM
2-5 years marketing experience focusing on promotional planning, strategy, and execution
Retention Advisor Jobs
By NorQuest College At Edmonton, Alberta, Canada
3+ years of experience in student advising/student centered role or a related career in post-secondary education.
Knowledge of PeopleSoft would be an asset
Excellent communication skills – both oral and written.
Exceptional customer service and interpersonal skills.
We offer flexible work options.
Provide advice, information, and assistance in person, over the phone, and electronically to current students.
Manager, Onboarding & Retention Jobs
By Jobber At Canada
To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear
Strive for execution excellence through the optimization of Salesforce and other platforms/tools.
Recruit, onboard and optimize success training to reduce ramp-up time for new hires.
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!
To collaborate. You build partnerships and work collaboratively with others to meet shared objectives
To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Manager, Customer Centricity Jobs
By Manulife At Toronto, Ontario, Canada
4+ years of experience in fast-paced environment such as management or IT consulting, enterprise software, or market research
Excellent interpersonal and relationship management skills – ability to collaborate and be a team player with a high level of empathy
Excellent communication skills, including verbal, written, & PowerPoint
Experience implementing the Net Promoter System a plus
Strong workshop facilitation, training and influencing skills a plus
Market research, consumer insights, and international experience a plus
Retention Manager Jobs
By LUS Brands At Canada
Excellent project management skills with the ability to manage multiple projects and stakeholders simultaneously.
Bachelor’s degree and 5+ years of experience in a similar role.
Experience with Shopify Plus and Klaviyo is required. Experience with Peel Insights, Triple Whale, Yotpo (or a similar program) is preferred.
Excellent written and verbal communication skills with the ability to present complex data in a simple, comprehensible manner.
Experience with CPG beauty is a plus.
Drive the optimization and expansion of Loyalty, Referral, and Subscription programs through data-driven strategies and analysis.
Director Of Customer Retention
By Karma and Luck At Canada
Experience with loyalty program management and email marketing campaigns.
Proficiency in using customer relationship management (CRM) tools, marketing automation platforms, and analytics software.
Proven experience (X+ years) in customer retention, loyalty marketing, or a related role within the DTC industry.
Strong analytical skills with the ability to derive insights from customer data and develop data-driven strategies.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.
Strong problem-solving skills and the ability to think strategically while also executing tactical initiatives.
Head Of Customer Retention
By RockWallet At Canada
·Detail-oriented with excellent organizational and project management skills.
·Strong understanding of customer lifecycle management and strategies for increasing customer satisfaction and retention.
·Experience managing a team and demonstrated leadership abilities.
This role is remote with a preference for applicants in the Eastern Time Zone (ET).
·Proven experience in customer retention, customer success, or a similar role within the marketing function.
·Excellent analytical skills with the ability to interpret data and metrics to drive decision-making.
Retention Account Manager Jobs
By GFL Environmental Inc. At Abbotsford, British Columbia, Canada
Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
Three (3) or more years’ experience of consultative sales or customer retention experience in the Solid Waste Industry
Salesforce or other CRM experience
Ability to generate and manage leads, opportunities, and contract negotiations to close business
Effective influential, selling, and closing skills
Strong interpersonal skills, including effective presentation and listening skills.
Senior Product Manager, Conversion And Retention
By Asana At Vancouver, British Columbia, Canada
You have experience with A/B test design and product-led-growth principles
Define and deliver a compelling roadmap for driving revenue growth
Maximize clarity by bringing a data-driven mindset to setting goals and milestones
Partner with engineering and cross functional teams to execute on roadmaps
Mentor new PMs and share best practices with the product team
Be a close partner to our Sales and GTM teams on connecting with customers to understand their priorities, pains, and perspectives
Crm Manager, Loyalty & Retention - Canada (Remote)
By Rivalry.com At Toronto, Ontario, Canada
Career and personal growth prioritized by management.
Great organization, planning and prioritization skills, with strong attention to detail
Experience of implementing, driving and managing multi-channel campaigns.
Working knowledge of databases and email (Jira/Confluence/Power BI/Smartico)
Strong reporting and analytical skills.
Benefits plan in Canada, Benefits Stipend outside of Canada.
Senior Product Manager, Retention
By hims & hers At Toronto, Ontario, Canada
6+ years of experience in product management, ideally in e-commerce or direct to consumer businesses, or subscription-based services
Integrate company strategy, qualitative research, and quantitative analysis into product requirements to deliver an innovative, differentiated user experience
Drive product development, from ideation through technical development and launch of products that deliver seamless experiences and grow the business
Fluent in product methodologies, creating product strategy, defining requirements and measurement plans, gaining cross-functional alignment, and launching products
Mental health & wellness benefits
Our Benefits (there are more but here are some highlights):
Retention Marketing Manager Jobs
By Compound Studio At Toronto, Ontario, Canada
Good time-management skills & ability to work on tight deadlines
Manage overall email marketing strategy and projects
5-10 years of past experience within retention marketing
Experience integrating with Shopify (building pop-ups, unique codes, etc)
HTML knowledge is a plus (to troubleshoot and test)
Knowledge of latest digital marketing trends and a constant learner attitude

Are you looking for an exciting opportunity to lead customer retention efforts and drive growth? We are looking for an experienced Customer Retention Manager to join our team and help us build long-term relationships with our customers. You will be responsible for developing and executing strategies to increase customer loyalty and satisfaction, as well as identifying opportunities to improve customer retention. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

A Customer Retention Manager is responsible for developing and executing strategies to retain customers and increase customer loyalty. They analyze customer data to identify trends and develop strategies to improve customer retention. They also work with other departments to ensure customer satisfaction and loyalty.

Detailed Job Description:

The Customer Retention Manager is responsible for developing and executing strategies to retain customers and increase customer loyalty. They analyze customer data to identify trends and develop strategies to improve customer retention. They also work with other departments to ensure customer satisfaction and loyalty. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to develop and implement customer retention programs.

What is Customer Retention Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to analyze customer data and identify trends
• Ability to develop customer retention strategies
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Ability to work with other departments to ensure customer satisfaction
• Ability to develop and implement customer retention programs

What is Customer Retention Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 5 years of experience in customer service or customer retention
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Experience with data analysis and reporting

What is Customer Retention Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
• Knowledge of customer retention strategies

What is Customer Retention Manager Job Experience?

• At least 5 years of experience in customer service or customer retention
• Experience with data analysis and reporting
• Experience with customer relationship management (CRM) systems
• Experience with developing customer retention strategies

What is Customer Retention Manager Job Responsibilities?

• Analyze customer data to identify trends and develop strategies to improve customer retention
• Develop and implement customer retention programs
• Work with other departments to ensure customer satisfaction and loyalty
• Identify customer needs and develop strategies to meet those needs
• Monitor customer feedback and develop strategies to address customer concerns
• Develop and execute strategies to increase customer loyalty