Retention Advisor Jobs

RETENTION ADVISOR

Learner Experience

NorQuesters are difference makers and we’re searching for someone with a passion for student success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey from matriculation through graduation.

Reporting to the Team Lead, Student Retention Services, the Retention Advisor plays a pivotal role in increasing student enrolment, retention, academic success, and striving for a high student satisfaction rate. The Advisor provides guidance, information, and options to help students make informed decisions about their educational journey while keeping up to date and current on internal and external programming, processes and policies to provide consistent, accurate information, and foster a continuous relationship with the college that is standard across all NorQuest programming.

How You’ll Make a Difference

• Interpret and explain college and program policies and procedures to students, referring to faculty as needed.
• Guide students through program planning and assist them with program exploration based on their academic success.
• Monitor academic progress of students and analyze progress reports from instructors. Connect students with internal and external resources.
• Follow-up with students to encourage course enrollment.
• Advise ongoing students on bridging and laddering within NorQuest, as well as laddering to other institutions, discuss both academic and ELP pre-requisites.
• Guide students through the enrollment process through one-on-one interactions and group workshops.
• Participate in College recruitment events (Open House, Info Night, etc.).
• Provide advice, information, and assistance in person, over the phone, and electronically to current students.
• Advise new and ongoing students on course selection, consequences of adds, drops and withdrawals, and academic issues.

What You Bring

• 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
• A Bachelor’s degree in a related field.
• Knowledge of PeopleSoft would be an asset

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring

• Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.
• Exceptional customer service and interpersonal skills.
• Excellent communication skills – both oral and written.
• An ability to exercise judgement within established guidelines.
• A positive and professional attitude and the ability to work independently and as a team member.

SALARY $52,573 - $68,302 annually reflective upon what you bring AKA your education and experience. We have a full-time term position to December 13, 2024 and candidates will be used for future term and permanent opportunities for the next 3-months.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Our Commitment to Equity, Diversity, and Inclusion

We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

ACCESSIBILITY At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [email protected].

APPLY TO BECOME A NORQUESTER If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

COMPETITION NUMBER 2023-4173

CLOSING DATE September 6, 2023 at 1159 PM MDT