Retention Manager Jobs

3+ years of experience in student advising/student centered role or a related career in post-secondary education.

Knowledge of PeopleSoft would be an asset

Excellent communication skills – both oral and written.

Exceptional customer service and interpersonal skills.

We offer flexible work options.

Provide advice, information, and assistance in person, over the phone, and electronically to current students.

To manage ambiguity. You operate effectively, even when things are not certain or the way forward is not clear

Strive for execution excellence through the optimization of Salesforce and other platforms/tools.

Recruit, onboard and optimize success training to reduce ramp-up time for new hires.

Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!

To collaborate. You build partnerships and work collaboratively with others to meet shared objectives

To demonstrate self-awareness. You use a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Excellent project management skills with the ability to manage multiple projects and stakeholders simultaneously.

Bachelor’s degree and 5+ years of experience in a similar role.

Experience with Shopify Plus and Klaviyo is required. Experience with Peel Insights, Triple Whale, Yotpo (or a similar program) is preferred.

Excellent written and verbal communication skills with the ability to present complex data in a simple, comprehensible manner.

Experience with CPG beauty is a plus.

Drive the optimization and expansion of Loyalty, Referral, and Subscription programs through data-driven strategies and analysis.

Knowledge of any CRM (HubSpot)

Experience with email task software

Experience with live chats is an asset

Experience with written communication using diverse mediums

Full-time, 40 hours per week

Tracking and managing client subscriptions cancellations

Previous experience in customer service and client management role

Ability to learn quickly and pick up new software (Tech-Savvy)

Obsessed with Service Excellence and client retention

Profound work ethic, highly motivated, highly organized - Self Starter

Manage Salesforce opportunities & deals (Salesforce knowledge is a +)

Perform in-depth analysis (strong Excel, PowerPoint skills a must)

Create the wireless offer deals & provide ongoing support throughout the Sales cycle

Create offer deal Proposals presentations

Strong analytical and negotiation skills

Proven skills in sound decision making and problem solving

A combination of education and experience will be considered.

Proven leadership experience and skills.

Lead and manage process improvement initiatives that impact the Retention team.

Identify, implement, manage, and particiate in Retention operational projects, and College-wide initiatives to achieve College goals.

Liaise with program areas to improve student experience.

5+ years' experience in a supervisory role in a post-secondary setting.

Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer

Three (3) or more years’ experience of consultative sales or customer retention experience in the Solid Waste Industry

Salesforce or other CRM experience

Ability to generate and manage leads, opportunities, and contract negotiations to close business

Effective influential, selling, and closing skills

Strong interpersonal skills, including effective presentation and listening skills.

You have experience with A/B test design and product-led-growth principles

Define and deliver a compelling roadmap for driving revenue growth

Maximize clarity by bringing a data-driven mindset to setting goals and milestones

Partner with engineering and cross functional teams to execute on roadmaps

Mentor new PMs and share best practices with the product team

Be a close partner to our Sales and GTM teams on connecting with customers to understand their priorities, pains, and perspectives

Career and personal growth prioritized by management.

Great organization, planning and prioritization skills, with strong attention to detail

Experience of implementing, driving and managing multi-channel campaigns.

Working knowledge of databases and email (Jira/Confluence/Power BI/Smartico)

Strong reporting and analytical skills.

Benefits plan in Canada, Benefits Stipend outside of Canada.

Work closely with the General Manager to successfully deliver against the retention roadmap and company level OKRs

3-5 years of experience in email marketing, e-commerce experience

Experience in re-engagement and retention strategies (customer acquisition is a plus!)

Previous experience working closely with ESP and SMS vendors (Klaviyo, Attentive, and/or Shopify is a plus!)

Working knowledge of HTML and/or SQL is a plus

Experience working with Creative to whip up customer centric creative concepts and copy for email and SMS marketing campaigns

6+ years of experience in product management, ideally in e-commerce or direct to consumer businesses, or subscription-based services

Integrate company strategy, qualitative research, and quantitative analysis into product requirements to deliver an innovative, differentiated user experience

Drive product development, from ideation through technical development and launch of products that deliver seamless experiences and grow the business

Fluent in product methodologies, creating product strategy, defining requirements and measurement plans, gaining cross-functional alignment, and launching products

Mental health & wellness benefits

Our Benefits (there are more but here are some highlights):

The qualifications and experience we like to see:

Have 5+ years of marketing experience, with at least 4 years in email and marketing automation.

Extensive experience working with a top-tier Email Service Provider (ESP) including functionality, data integration/APIs, building dynamic content.

Understand how to think through the customer journey that surrounds the email experience.

Knowledge of email best practices.

Strong communication skills and ability to work with many different people.

Good time-management skills & ability to work on tight deadlines

Manage overall email marketing strategy and projects

5-10 years of past experience within retention marketing

Experience integrating with Shopify (building pop-ups, unique codes, etc)

HTML knowledge is a plus (to troubleshoot and test)

Knowledge of latest digital marketing trends and a constant learner attitude