Retention Specialist Jobs

Day to day

Insight Global is looking for a Bilingual Loyalty Specialist/ Retention Specialist to join a leading Payroll company for a 12-month contract that has the potential to lead to a permanent position upon the candidate demonstrating high performance. The candidate will join the Client Success Division where they will be servicing large clients, focused on client retention, remediation, managing client escalations, and overall; mitigating loss. This role is a hybrid position of world-class customer service and relationship management. A day could consist of responding to high-risk inquiries regarding account information, case management, and product or service support.

The candidate should be very Resolution-focused, offering a complete solution to any client needs with white glove service and professional follow-up. The candidate would also be trained on the complex, multiple systems that are used but should feel confident in their ability to pick up the new software quickly.

Must Have's

Fully French Bilingual

Previous experience in customer service and client management role

Ability to learn quickly and pick up new software (Tech-Savvy)

Obsessed with Service Excellence and client retention

Profound work ethic, highly motivated, highly organized - Self Starter