Retention Marketing Operations Specialist Jobs

Operations Management : Streamline operational processes and workflows within the startup to maximize efficiency.

Lead Generation : Manage and optimize inbound and outbound lead generation campaigns.

2-4 years experience in a startup environment, ideally with a focus on marketing and operations.

Strong analytical skills and familiarity with data analysis tools.

Exceptional communication and presentation skills.

Marketing Strategy : Develop and implement online and offline marketing strategies to increase brand awareness and lead generation.

Work closely with the Sr. Manager, Retention to derive actionable insights from post-campaign analysis and optimize future strategies.

Serve as the lead between the Retention Marketing team and data teams, translating business requests into data requirements

Manage execution for email and SMS marketing programs, including end-to-end execution, from briefing to segmentation, A/B testing, personalization, deployment, and reporting.

1-2 years of work experience, experience with email & SMS marketing, and CRM operations is a bonus.

Ability to effectively manage multiple assignments across teams in a fast-paced, environment.

Previous experience with ESPs and Shopify is another bonus.

● Ongoing platform management and configuration to meet client needs (both marketing and sales)

● Data management and analysis to ensure data is accurate and up to date.

● Data management and analysis to ensure data is accurate and up to date

● Wins and potential issues are acknowledged in real-time on slack.

● Hands-on experience with marketing & sales automation systems, Hubspot and Salesforce preferred.

● Excellent verbal and written communication skills.

Working knowledge of lifecycle-campaign concepting and management.

Build strategies and technical requirements for innovative email and push notification campaigns and lifecycle journeys that drive business performance.

3+ years of experience in owned channel retention marketing (email and push notifications).

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Advocate for channel insights and best practices with an eye for dynamic content, personalization, and scalable efficiencies.

Ability to create and execute compelling guest-first strategies through excellent brief-writing and strong cross-functional partnership.

Knowledge of any CRM (HubSpot)

Experience with email task software

Experience with live chats is an asset

Experience with written communication using diverse mediums

Full-time, 40 hours per week

Tracking and managing client subscriptions cancellations

Previous experience in customer service and client management role

Ability to learn quickly and pick up new software (Tech-Savvy)

Obsessed with Service Excellence and client retention

Profound work ethic, highly motivated, highly organized - Self Starter

Experience with Google platform (Analytics, Adwords, Tag manager)

3+ years of experience in marketing operations, with a focus on technology scaling and adoption.

Bachelor's degree in marketing, business, or a related field

MCSA certified strongly recommended, MCE required

Ability to pick up new technologies and tackle challenges quickly by selecting the most ideal, scalable design for the business

Ability to problem solve/troubleshoot operational issues for MKTO and related integrations

Own email and push subscriber audience lists and manage data hygiene of production data extensions within Salesforce Marketing Cloud

Experience and ability to troubleshoot and resolve email and push notification issues

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Collaborate with large cross-functional teams to execute daily campaigns, troubleshooting processes and resolving production issues to comply with established internal SLAs

Min 2-year diploma in relevant field, 4-year bachelors preferred

Well-rounded in both functional and technical aspects of Retention Marketing or Digital Marketing