Retention Specialist Jobs

Job Type:

• Full-time, 40 hours per week
• Permanent

Qualifications:

• English
• 2+ Retention experience

Benefits

• Fully remote

Company Summary

BranditScan is a budding startup in the creator economy that helps influencers protect their brands with an array of automated tools. Headquartered in Montreal, our team at BranditScan is focused on providing content creators with accessible and innovative digital AI tools. With our growing team, we are looking for new passionate individuals to join us on this exciting journey!

As a Retention Specialist, you will be sharing your vibrant personality with clients and ensuring they have a positive experience with their subscription. Design and implement client retention strategies to increase loyalty and retain business. Analyze client feedback, negotiate with clients, implement retention strategies, and compile reports for the sales team. We are looking for an individual who has over 2 years of Retention experience, customer support, issue resolution or a related field. Working knowledge with a CRM such as HubSpot is essential. Phone communication experience is an asset.If you are great with people and have fantastic interpersonal skills, we would love to hear from you!

As a Representative You Are Responsible For...

• Consistently increase retention rates and achieve retention goals
• Identifying trends and strategies to improve client retention
• Communicate with clients through digital mediums
• Provide internal feedback on how to improve client retention
• Educating clients on the value of our services
• Tracking and managing client subscriptions cancellations

Experience and Skills

• Experience with Excel
• Excellent written English
• Knowledge of any CRM (HubSpot)
• Experience with email task software
• Experience with live chats is an asset
• Experience with written communication using diverse mediums