Mortgage Production Specialist (Remote 100%) Hourly $32

Southern Bancorp,LLC is a different kind of bank. Focusing on underserved communities and people. Southern Bancorp combines traditional bank products and services with financial development tools and public policy advocacy to help people and communities grow stronger.

The Production Specialist takes ownership of residential mortgage loan files after Origination and works to fulfill the requirements to advance them to Closing. This includes obtaining, reviewing, and assembling documentation, along with preparing and submitting files. The Production Specialist works closely with Customers, Loan Officers, and both internal and external partners providing a high level of service in a professional manner.

• Assist with the clearing of post-closing conditions received to avoid any financial loss
• Review new files within 48 hours of receipt and verify that compliance documents were issued within proper time frame. Request documentation or information from borrower or relevant parties as needed
• Respond to customer inquiries and other related parties to a transaction as determined by Loan Originator
• Review, organize and prepare loan for underwriting submission
• Use documentation to perform functions, such as calculating verified income or verifying assets, and update mortgage management software accordingly
• Maintain quality and data integrity of all loan files
• Verify, review, and track all requested documents in mortgage management software
• Ensure KPI’s are met as set forth by the processing manager
• Submit file to closing department upon obtaining clear to close (CTC) – approval milestone
• Review and confirm program eligibility as submitted, assist lender with necessary updates or changes
• Process loans to meet purchase contract deadlines and rate lock expiration dates
• Assist other Production Specialists, Underwriters and Closers as needed
• Review documentation received within 24 hours of receipt and follow up in the event of discrepancies or omitted data. During documentation review, if any discrepancies are identified immediately notify Loan Originator or appropriate team member
• Order all necessary documents to satisfy AUS findings, investor and agency requirements
• Work with Setup/PreClose team to ensure that all appropriate closing documentation is in the loan file (i.e., title documentation, homeowners’ insurance & third-party invoices). Documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators
• Perform other duties as assigned.
• Clear any approval or suspense conditions as outlined by the underwriter, or closer
• Maintain a focus on enhancing customer service skills and knowledge
• Maintain a pipeline of 25 or more loan files