Bilingual Mortgage Operations Specialist

Bilingual Mortgage Operations Specialist

What This Job Offers Employees:

• Market competitive salaries, annual performance bonuses, and Group RRSP

• Health and dental benefits with your choice of health and/or wellness spending account

• Vacation and personal leave days

• A culture focused on employee feedback, individual learning, development and growth

• Offering hybrid-work environments for specific roles

Position Summary

Reporting to the Manager, Mortgage Operations, our Mortgage Operations Specialist is a proactive team player who supports Originations by providing excellent customer service for the appraisal and income review function. Clear communicators with an eye for detail and accuracy, this role protects the company from risk by Bank policies. In addition, strong Mortgage Operations Specialists will build a solid repertoire of knowledge and skills that can be used for future opportunities within Originations.

Major Duties & Responsibilities:

General

• Communicate effectively, both verbally and written, to internal and external stakeholders (including appraisers and employers) to ensure timely, accurate results

• Keep accurate reports to help minimize and identify fraud

• Maintain and utilize reports to track and manage deals in the pipeline, be responsible for meeting document review timelines (SLAs)

• Manage and maintain condition management

• Update the CRR/AML Score Card on a regular, timely basis

• Strict adherence to all Bank, business area and AML/ATF policies and procedures

Appraisal Reviews

• Review and approve residential appraisals according to the bank’s risk appetite and policies

• Coordinate with Appraisers/Solidify when documents are incomplete or additional information is required

• Ensure that Quality Assurance requirements, Compliance and Risk review queries are dealt with in a timely and accurate manner

Income Reviews

• Conduct income document analysis and calculations to ensure the applicant’s income can be confirmed; Including submitting income to Equifax for review

• Maintain operational excellence, using all available resources, escalating when necessary to maximize efficiencies and provide quick turnaround times

Degrees, Diplomas & Certifications:

• The position requires an undergraduate or graduate degree in a related field

Years and Range of Experience Required to Perform the Job:

• The position requires at least 2 years of experience in Mortgage Administration, Operations, or a similar financial services role

• You must be bilingual in English and French, comfortably communicating verbally and in writing

Vaccination Requirement: Employees must be fully vaccinated, the only exception being those with health or other bona fide reasons for not doing so.