Bilingual Mortgage Operations Specialist Jobs

Knowledge of competitive marketplace and trends in product offerings.

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

Uses authorized credit qualifications as needed to fulfill customer requests.

Broader work or accountabilities may be assigned as needed.

Broader work or accountabilities may be assigned as needed. Qualifications:

Knowledge of competitive marketplace and trends in product offerings.

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

Uses authorized credit qualifications as needed to fulfill customer requests.

Excellent written, oral communication and presentation skills combined with excellent time management skills.

Perform Sales and Technical support on the CRM (Customer Relationship Management) Platforms:

Completion of a College Degree (Post-secondary education) in Business, Business Administration or equivalent combination of education and experience.

Experienced in using a systematic approach in solving problems through analysis of data and achieving a clear definition of business requirements.

Price Lists & Budget management:

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment.

Proven experience in project management and executing marketing campaigns

Bachelor's degree in business, marketing, or a related field (or equivalent experience)

Strong analytical skills and ability to interpret data to drive decision-making

Excellent communication and interpersonal skills

Detail-oriented with strong organizational and multitasking abilities

Collaborate with cross-functional teams to develop and implement strategic initiatives

• Manage and maintain condition management

What This Job Offers Employees:

• Health and dental benefits with your choice of health and/or wellness spending account

• Offering hybrid-work environments for specific roles

Years and Range of Experience Required to Perform the Job:

• Market competitive salaries, annual performance bonuses, and Group RRSP