Bilingual Mortgage Solution Specialist Jobs

Knowledge of competitive marketplace and trends in product offerings.

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

Uses authorized credit qualifications as needed to fulfill customer requests.

Broader work or accountabilities may be assigned as needed.

Broader work or accountabilities may be assigned as needed. Qualifications:

Knowledge of competitive marketplace and trends in product offerings.

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

Escalates complex or unresolved customer situations to managers as required.

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

Uses authorized credit qualifications as needed to fulfill customer requests.

Proven experience in project management and executing marketing campaigns

Bachelor's degree in business, marketing, or a related field (or equivalent experience)

Strong analytical skills and ability to interpret data to drive decision-making

Excellent communication and interpersonal skills

Detail-oriented with strong organizational and multitasking abilities

Collaborate with cross-functional teams to develop and implement strategic initiatives

• Manage and maintain condition management

What This Job Offers Employees:

• Health and dental benefits with your choice of health and/or wellness spending account

• Offering hybrid-work environments for specific roles

Years and Range of Experience Required to Perform the Job:

• Market competitive salaries, annual performance bonuses, and Group RRSP

Detailed orientated with good time management and organizational skills

Manage multi-channel referrals and handling large volumes of mortgage customer cases simultaneously

Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products

Minimum 3 years of experience case managing mortgages, ideally working in mortgage centre

Experience in a call centre environment is an asset

Strong mortgage, secured lending, and insurance product knowledge required

• Manage and maintain condition management

What This Job Offers Employees:

• Health and dental benefits with your choice of health and/or wellness spending account

• Offering hybrid-work environments for specific roles

Years and Range of Experience Required to Perform the Job:

• Market competitive salaries, annual performance bonuses, and Group RRSP

Excellent organizational skills and the ability to manage priorities

Establish strong working relations with internal stakeholders, including Regional Vice-Presidents, Branch Managers and Relationship Managers.

Deliver a positive client experience while seeking feedback to find opportunities to improve the overall client experience.

Min. 2-3+ years of experience in mortgage lending

Strong knowledge of mortgage products

At ATB, we know that as you develop in your career, you gain many transferable skills.

Credit experience and/or willingness to develop credit structuring skills

Be rewarded with industry-competitive compensation, benefits and bonus opportunities

A positive, enthusiastic attitude, with strong people skills

Strong negotiation and communication skills

Knowledge of the broader real estate industry and Canadian mortgage market

Expérience en crédit ou volonté de perfectionner ses compétences en financement structuré