Loyalty & Retention Support, Bell Mobility

Req Id: 411174
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology
Summary
Job Title: Loyalty & Retention Support, Sales Center of Excellence (COE)
Job Status: Regular – Full Time
Support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.
Hours of operation: A period between 8AM & 8PM EAST Monday to Friday
Profile Mobile with Office days: Monday, Wednesday & Thursday (May change at any moment)
Support Channel: WebEx chat, WebEx Conferencing, Direct calling & Outlook
Role And Responsibilities
Support Renewals, Acquisitions, Amendments & all Mobility inquiries for wireless Medium segment.

• Manage Salesforce opportunities & deals (Salesforce knowledge is a +)
• Create offer deal Proposals presentations
• Perform in-depth analysis (strong Excel, PowerPoint skills a must)
• Create the wireless offer deals & provide ongoing support throughout the Sales cycle
• Support Medium Wireless segment via Webex for all Wireless inquiries

Handle conversation with customer during the presentation a renewal for potential deal
Work on adhoc projects/tasks related to Medium Wireless
Adopt a team spirit work culture, going above and beyond for our Medium Sales teams.

Under the supervision of the Medium Sales support team leader, the retained candidate will be responsible for supplying professional and personalized services to our clientele (Sales teams).
The objective being to support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.
Essential Qualifications And Skills

• Responsible
• Good knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Ability to work well under pressure
• Time management skills
• Excellent comprehension of corporate account hierarchy and NAG level parameters in Ensemble (CSM)
• Immense capacity to close a deal and conclude the transactions and sale
• Strong analytical and negotiation skills
• Proven skills in sound decision making and problem solving
• Renown as a good team player
• Initiative and resourcefulness
• Self sufficient
• Good sales abilities
• Knowledge of Sales force tool

Preferred Skills

• Good knowledge of the corporate internal procedures
• Experience working in other Bell Mobility group

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 06/30/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.
411174