Loyalty Analyst Jobs

Previous experience with account management / client-facing roles

Excellent communication and interpersonal skills

Proactive, creative, results-driven and autonomous

Ability to cultivate strong relationships with partners

Comfort with CRM platforms (Hubspot, Salesforce, etc)

Strong project management skills, with the ability to multitask and meet deadlines in a fast-paced environment.

Solid understanding of loyalty program design principles and customer lifecycle management.

Proven experience (5+ years) in loyalty program strategy, data analysis, customer segmentation, predictive modeling. Experience within consulting is a plus.

Strong analytical thinking and problem-solving skills, with the ability to draw insights from complex data sets.

Demonstrated experience in developing and executing successful loyalty program strategies.

Exceptional communication and presentation skills, with the ability to convey complex ideas clearly and persuasively.

Excellent client communication and relationship management skills

Experience in financial services is an asset; working knowledge of the mortgage industry preferred

WHY WORK AT HOMEEQUITY BANK?

Lead the collaboration with senior stakeholders and cross-functional teams in developing the Loyalty Experience framework.

Lead the optimization of Client Onboarding Experience

Manages weekly, monthly and quarterly KPI monitoring and reporting; continually evaluate client feedback to understand customer needs and attrition attributes

Highly detail oriented with solid project management skills. Bonus points for experience with Asana.

Previous Customer Service, Customer Success, or Account Management experience a plus

Email/SMS database management and analytics. Seek ways to increase subscription. Minimizes list decay and unsubscribes.

Manage loyalty program initiatives throughout the program life cycle.

Manage email projects from copy and design briefing through execution.

Manage lifecycle email/SMS marketing improvement initiatives.

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Extensive knowledge and advanced skills in product management.

Utilizing project management capabilities to support a strong analytical mindset and goal-oriented approach.

Data segmentation and administration process management.

What knowledge and skills do you need to have:

Monitor, evaluate, and keep customers' services and benefits up to date.

A minimum of 5 years of professional experience in Product Growth, Customer Success, Customer Experience, and Marketing is required.

Manage Salesforce opportunities & deals (Salesforce knowledge is a +)

Perform in-depth analysis (strong Excel, PowerPoint skills a must)

Create the wireless offer deals & provide ongoing support throughout the Sales cycle

Create offer deal Proposals presentations

Strong analytical and negotiation skills

Proven skills in sound decision making and problem solving

Superior organizational and project-management skills with high attention to detail

Support the creation of the My Offers strategy

Manage the plum Newsletter content calendar, build the monthly studio and production briefs

Manage the Member Exclusive inbox

Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself

Minimum 3 years’ experience in retail or marketing role, with a strong understanding of the loyalty environment in Canada

5+ years experience in Enterprise account management, software renewals, customer success or other relevant business areas

Manage renewals across a sizable product portfolio

Keep informed of product updates and new offerings and articulate those improvements to customers and our solution partners

Experience building customer trust over the phone and on video across different countries and cultures

Experience meeting or exceeding performance goals

Experience managing an end-to-end sales cycle

Excellent writing skills and a good grasp of CP style, spelling and grammar.

Work closely with Copy Manager to ensure copy style guides and best practices are adhered to.

Work with designers, studio and project managers within the Triangle team through the review process and feedback stages.

This is a 100% REMOTE role, but all candidates must be living in Canada

Editing and refining both stakeholder and legal copy into customer-facing copy.

Reviewing marketing materials from stakeholders to ensure brand consistency.