Loyalty Program Manager Jobs

Are you someone who embraces challenges and follows through on objectives? Have you already demonstrated your expertise in establishing profitable memberships? If your response to these queries is affirmative, then our client's product company is tailor-made for you!

Our client operates as a thriving nationwide community of home service specialists, driven by the mission to deliver unparalleled service with the utmost convenience to households throughout the United States. Their unwavering dedication lies in providing families across the nation with comprehensive, professional, and convenient home services. Their core values include a strong customer focus, a results-oriented mindset, and a commitment to simplifying and inventing new solutions.

In the position of Loyalty Program Manager, your main responsibility will be to help them fulfill their mission: treating their client's homes with the same care as our own, fostering lifelong memberships by exceeding customer expectations, and providing a convenient, all-in-one solution with exclusive savings for their home service needs. You will play a crucial role in maintaining a strong customer focus, scaling projects, and developing new avenues for generating revenue.

The company is in search of candidates who are up for the challenge of scaling the project sixfold in just one year. This entails developing streamlined processes and effectively coordinating individuals to ensure the membership project achieves the desired outcomes.

What you will be doing:

• Develop roadmaps and marketing strategies aimed at driving the growth and development of the project.
• Verify that communications regarding loyalty and membership programs are in compliance with the company's guidelines, ensuring accuracy and timeliness.
• Monitor, evaluate, and keep customers' services and benefits up to date.
• Improve customer service and reinforce methods for retaining customers.
• Administer and continuously update the company's website to effectively promote and retain membership.
• Ensure in-depth analysis of customer profiles and data.
• Data segmentation and administration process management.
• Keep a close eye on customer feedback, comments, and suggestions to ensure constant improvement and progress.
• Grow the project in alignment with the specified targets and objectives. Supervise every aspect of the application process for new members, ensuring their prompt and exceptional service delivery.
• Conduct regular evaluations of the membership workflow and internal processes, providing suggestions for enhancing efficiency and effectiveness.
• Handle MailChimp and social media channels to attract and retain customers.

What knowledge and skills do you need to have:

• High-level expertise and advanced competency in increasing Customer Lifetime Value (CLTV).
• Profound understanding and expertise in implementing churn reduction strategies to retain customer accounts.
• Robust business background and understanding of B2B relationships.
• Capability to transform customer dialogues into business-driven partnerships that effectively serve customer objectives.
• Remarkable capabilities in both written and verbal communication.
• Familiarity with automation processes and adaptability in learning new software tools as required.
• A minimum of 5 years of professional experience in Product Growth, Customer Success, Customer Experience, and Marketing is required.
• Proficiency in delivering outstanding customer service.
• Utilizing project management capabilities to support a strong analytical mindset and goal-oriented approach.
• Extensive knowledge and advanced skills in product management.