Consumer Service Technician, Bilingual, Bell Aliant [Bell Canada]

Req Id: 413436

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Consumer Service Technician, Bell Aliant

Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements

A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing.

Ability Requirements of the Position
Physical

• Ability to distinguish colours
• Work effectively aloft
• Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs
• Able to lift up to 70 lbs
• Climb poles on a daily basis (using ladders, spurs and other tools)

Skills/Knowledge:

• Computer skills - Email: Outlook, Intranet/Internet, Microsoft Excel, Microsoft Word
• Problem Solving Skills
• Customer service skills
• Dealing with ambiguity
• Communication skills - verbal and written

Other

• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver's license (Class 5)
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flexible to work 40 hours per week including days, evenings, weekends and holidays

Preferred Qualifications

• Agility and ability to adapt in a changing environment
• A passion for customer service
• Experience in sales or customer service
• High manual dexterity, able to work with variety of hand tools
• Having a strong interest in technology

#EmployeeReferralProgram
Bilingualism is required. Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: UnionJob Status: Regular - Full TimeJob Location: Canada : New Brunswick : Edmundston
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 08/18/2023
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .
Created: Canada, NB, Edmundston
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