Customer Happiness Specialist Jobs

We are looking for a bilingual and growth-oriented Customer Happiness Specialist to join the rapidly expanding Cozey team. As a Customer Happiness Specialist, you will be responsible for delivering 7-star customer experience daily and assisting in daily operations.

We are seeking a dynamic and creative individual with has excellent interpersonal skills and service aptitude, who is excited to be part of a growing Canadian start-up with very large ambitions.

At Cozey, our vision is to become the world's leading furniture company, and we're looking for someone who shares our passion for building things and creating wonderful customer experiences. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take risks, and witness their visions come to life.We want to give you all the tools you need to be successful and achieve your professional and personal goals.

What You'll Be Doing:

• Troubleshoot checkout, ordering or assembly issues with customers
• Collaborate with operations team to prioritize special orders
• Find creative solutions for post-sale issues
• Stay up to date on products, future launches, marketing campaigns, and logistical operations to maximize customer experience
• Go above and beyond to support customers by placing orders manually through Shopify
• Process returns with delivery partners such as Purolator, FedEx and Canpar
• Build rapport with potential customers based on our brand value of customer obsession
• Continue the 7-star experience by following up with customers post-sale
• Answer inquiries from potential customers via phone, chat, email, video calling and social media (using ZenDesk & HeyDay systems)
• Other related tasks

What We're Looking For:

• Customer contact centre experience is a plus
• Experience in customer service (at least 2 years)
• Weekend availabilities
• Fluent in French and English (written and spoken)
• Excellent service aptitude, resourcefulness, “Make It Happen” mentality

What We Offer:

• Competitive salary dependent on experience (45-50k)
• Dynamic and inclusive work culture
• Flexible hybrid work environment to suit your needs
• Opportunity to rapidly expand your career with a fast-growing start-up
• Group benefits after 3 months of employment
• Dog-friendly office space
• Generous paid time off (3 weeks)

If you're ready to join us on our mission to build the best customer experience in furniture and help create a world where everyone can feel at home, we'd love to speak with you!