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Customer Quality Specialist Jobs

Manager Customer Quality Liaison
By GE Renewable Energy At Martin River, Quebec, Canada
General technical knowledge in blade manufacturing and experience quality check points and firewalls.
A bachelor or master’s degree in engineering with experience in handling customers
A minimum of 10 years’ experience in working in Manufacturing, preferable more than 5 years’ experience working with Customers directly.
International experience and cultural awareness
Strong English language skill (verbal and writing)
Manages competing priorities and actively removes obstacles to meet validated customer needs
Customer Specialist Jobs
By Self-employed At Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills
Construction Customer Specialist Jobs
By Brookfield Properties At Edmonton, Alberta, Canada
Set and manage customer quality expectations
Contribute to outstanding customer experience.
A minimum of two years of general carpentry experience and an active participant in an apprenticeship program, a journeyman or equivalent
Detail oriented and strong organizational skills
Ability to work within a changing environment, and able to manage multiple priorities.
Effective communication skills; ability to communicate with customers, team members and external partners
Quality Specialist Iv Jobs
By Airswift At Edmonton, Alberta, Canada
Supports in-house education, promotion and awareness programs relating to improving the company's Major Projects quality management strategies and practices.
A minimum of 10 years of progressively responsible pipeline-related engineering experience, including at least two years of quality management.
Assess Company, Engineering Consultants, and Construction Contractors’ quality management efforts.
Directs and assists in the implementation of quality management systems.
Assists and provides advice regarding the development and management of consultant and contractor quality plans.
Working knowledge of regulatory requirements in Canada related to pipeline design and construction.
Quality Specialist - Loc Rx
By GSK At Mississauga, Ontario, Canada
Strong knowledge of QA systems, processes and related regulatory requirements (cGMPs)
Manage, support and trend training, as required per local procedures as the Training Administrator,
Minimum 3 years pharmaceutical industry experience (within Quality Assurance or Regulatory Affairs)
Excellent organizational and communication skills (verbal and written)
Experience with software solutions for managing business operations for QA/GMP environments (e.g. SAP, VQMS, etc)
This is a 12-month contract position
22468 - Quality Specialist Jobs
By Raise At Edmonton, Alberta, Canada
Supports in-house education, promotion and awareness programs relating to improving Major Projects quality management strategies and practices.
A minimum of 10 years of progressively responsible pipeline related engineering experience, including at least two years of quality management.
Experience with Assessing Company, Engineering Consultants’ and Construction Contractors’ quality management for projects
Assess Company, Engineering Consultants’ and Construction Contractors’ quality management efforts.
Directs and assist in the implementation of quality management systems.
Assists and provides advice regarding the development and management of consultant and contractor quality plans.
Quality Specialist Jobs
By Ontario Power Generation At Pickering, Ontario, Canada
Certification as lead auditor or in a special process like NDE, Welding, Heat Treatment, etc. would be considered as an asset.
Minimum of 6 years of related experience in a quality assurance, oversight/surveillance and auditing environment;
Understanding of the design, fabrication, assembly, testing and installation practices in order to assess capabilities of manufacturer's facilities;
Knowledge of inspection to specification, production planning and scheduling, QA, designing, and dealing with people on controversial matters;
Experience in the commercial aspects of contracts, contract law and business administration;
Strong oral and written English-language communication and listening skills to effectively communicate with internal and external contacts;
Quality Specialist Jobs
By Future Electronics At Pointe-Claire, Quebec, Canada
Support sales, customers, quality, and asset management in resolving parts-related issues.
5+ years’ of quality experience
Experience handling customer complaints, corrective actions, and continuous improvement processes.
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Detail-oriented, with proven skills in multiple areas of the distribution center
Construction Quality Specialist Jobs
By PNR RailWorks At Toronto, Ontario, Canada
Regularly evaluates the adequacy (and update if required) of all quality management plans, procedures and other documents pertaining to USRC Project.
Assists the Quality Manager in reviewing, analyzing, and evaluating supplier’s performance, interim and final deliverables for adherence to project requirements.    
Competent knowledge of the ISO 9001 requirements.
Performs other related duties and responsibilities as assigned.
Post-Secondary education in Engineering, Quality or any other related field. Bachelors in Engineering is preferred.
 Minimum 5 to 7 years of related experience in quality in construction projects.
Quality Specialist Iv Jobs
By Kenvue At Greater Guelph Metropolitan Area, Canada
Detailed working knowledge of cGMP requirements and current FDA/ Health Canada enforcement issues
Troubleshoot high risk/high complexity quality/compliance issues, using experience, ingenuity, and creativity to provide solutions to a wide range of root causes.
Independently manage and prioritize highly complex and diverse workload ensuring deliverables are on-time, accurate, and meet their intended objective.
Experience in MS Word, Excel, and Power Point applications
Experience with TRU, ETQ, SAP
Provides overview or detailed communications to Q&C and cross-functional leadership on status of key initiatives and issues.
Quality Specialist Jobs
By Svante At Burnaby, British Columbia, Canada
You will administer the enterprise-wide document management systems and related procedures that allow the organization to capture, store, retrieve and share.
You will support in maintaining the Quality Management System to ensure conformity to standards while ensuring accuracy and integrity.
You will serve as subject matter expert providing oversight and continual improvement of the document and records management system.
You will comply with policies and procedures as specified in the Svante Employee Policy Manual and Quality Management System.
You have a Bachelor’s degree in Business Administration, Operations, or equivalent practical experience in the industry.
You have at least two years previous quality assurance experience or any related role will be preferred.
Customer Satisfaction & Quality Analyst
By Encore Corporate Travel At Canada
Marketing and/or brand management experience, including content management experience is a plus
Audit and resolve support tickets submitted by Travel Agents to identify any gaps in the process and/or agent knowledge and skill
Extensive customer service and/or sales experience
Training experience is a plus
This is a remote position based in Canada or the US.
Apply business process and policy into while auditing exchanges between Travel Agents and Clients
Customer Happiness Specialist Jobs
By Cozey At Canada
Stay up to date on products, future launches, marketing campaigns, and logistical operations to maximize customer experience
Continue the 7-star experience by following up with customers post-sale
Experience in customer service (at least 2 years)
Customer contact centre experience is a plus
Competitive salary dependent on experience (45-50k)
Group benefits after 3 months of employment
Quality Specialist Jobs
By Airswift At Edmonton, Alberta, Canada
Engage with Suppliers with requirements needed to conduct and complete quality management assessments in a timely fashion.
Quality Management System experience in oil and gas.
Planning and management of opening and closing meetings.
Pipeline and facility construction experience.
Experience with Microsoft Office and Oracle.
Some trade-related experience in welding, pipefitting, pressure vessels, structural steel, pipe spool fabrication and associated site installation activities.
Director: Customer Service & Quality
By Volvo Cars At Richmond Hill, Ontario, Canada
Manage a goodwill budget controlled by the field force used to promote customer satisfaction.
Minimum of 10 years of related automotive service experience
Experience developing people and teams, with proven track record of strong cross functional collaboration with internal and external parties
A Collision center program focussed on repair quality, revenue development and customer convenience, and integrated within the VCFS lease return framework.
A parts ecommerce strategy that supports the broader implementation of One Price Promise Principles
Assurance programs designed to support retention and owner loyalty
Quality Specialist Jobs
By Hamilton Health Sciences At Hamilton, Ontario, Canada
Proven project management skills to ensure improvement initiatives are planned and executed according to established time, budget and other resource constraints.
Knowledge of effective change management strategies and proven success as a change agent.
Expert knowledge and/or advanced certification in process/quality improvement methods and tools (e.g., Lean, Six Sigma).
Experience accessing, synthesizing and leveraging the most current knowledge (research literature, publications) to inform evidence-based decisions and support change and improvement.
Experience with (re)designing and optimizing processes, resource utilization, work flow, and patient /customer experience.
Proven skills in statistics and experimental design and a commitment to learning.
Quality Site Specialist Jobs
By McKesson Canada At Surrey, British Columbia, Canada
Responsible for document management systems
Experience in execution of equipment qualification or mapping
Knowledge of relevant regulatory requirements
Data collection, management and analysis
Execute equipment qualification and mapping
Manage the temperature monitoring system
Customer Quality Representative Jobs
By BOMBARDIER At Toronto, Ontario, Canada
Manage the Progressive Acceptance process with assigned Customers
Manage the rectification of Customer Acceptance snags with the delivery team.
You hold a university or college degree/diploma in aviation and/or engineering, or equivalent experience
You have the proven ability to mobilize other functions to respond to customer needs, role modeling Amazing Customer Experience best practices
You possess superior negotiation and conflict resolution skills
You have knowledge of Bombardier manufacturing systems
Customer Journey Specialist Jobs
By Rockwell Automation At Toronto, Ontario, Canada
You can work collaboratively with cross-functional teams, including the customer experience team, product managers, marketing, customer success, and enterprise transformation office.
Identify metrics used to gauge and improve customer experience throughout the customer lifecycle, incorporating critical moments identified in the customer journey.
Collaborate with marketing and sales teams to ensure a seamless customer experience across all touchpoints.
Keep up-to-date with industry trends and emerging technologies to identify new opportunities and tools for improving the customer experience.
You have experience developing customer journey maps and identifying critical moments in the customer experience.
You have experience identifying metrics used to gauge and improve customer experience throughout the customer lifecycle.
Customer Specialist Jobs
By Dayuse.com At Montreal, Quebec, Canada
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Handling of complaints, claims and management of displacements
Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
Hospitality experience desired: front desk, guest relations, or reception is ideal
Previous experience in the digital travel industry, especially OTAs, is a strong plus
Telephone fluency and solid knowledge of internet tools

Are you passionate about providing exceptional customer service? We are looking for a Customer Quality Specialist to join our team and ensure that our customers receive the highest quality of service. You will be responsible for monitoring customer feedback, resolving customer issues, and ensuring customer satisfaction. If you are an experienced customer service professional with a commitment to excellence, this is the perfect job for you!

Overview:

A Customer Quality Specialist is responsible for ensuring customer satisfaction by monitoring customer feedback, resolving customer complaints, and providing quality assurance for products and services. They are also responsible for developing and implementing quality control processes and procedures, as well as training and educating staff on quality control standards.

How To Become an Customer Quality Specialist:

To become a Customer Quality Specialist, you will need to have a bachelor’s degree in a related field, such as business, engineering, or quality assurance. You may also need to have experience in customer service, quality assurance, or a related field. Additionally, you may need to have certifications in quality assurance or related fields.

Customer Quality Specialist Skills:

• Excellent customer service skills
• Knowledge of quality assurance processes and procedures
• Ability to analyze customer feedback and identify areas of improvement
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other related software

What is Customer Quality Specialist Knowledge?

• Quality assurance processes and procedures
• Quality control standards
• Customer service principles
• Product and service specifications
• Regulatory requirements
• Data analysis techniques

What is Customer Quality Specialist Responsibilities?

• Monitor customer feedback and identify areas of improvement
• Resolve customer complaints in a timely and professional manner
• Develop and implement quality control processes and procedures
• Train and educate staff on quality control standards
• Monitor product and service quality to ensure compliance with standards
• Analyze customer feedback and identify trends
• Prepare reports on customer feedback and quality control

What is Customer Quality Specialist Experience?

• Previous experience in customer service, quality assurance, or a related field
• Experience in developing and implementing quality control processes and procedures
• Experience in training and educating staff on quality control standards
• Experience in analyzing customer feedback and identifying areas of improvement

What is Customer Quality Specialist Qualifications?

• Bachelor’s degree in a related field, such as business, engineering, or quality assurance
• Certifications in quality assurance or related fields (preferred)
• Proficiency in Microsoft Office and other related software

Customer Quality Specialist Education:

• Bachelor’s degree in a related field, such as business, engineering, or quality assurance
• Certifications in quality assurance or related fields (preferred)

Tools to Help Customer Quality Specialist Work Better:

• Quality assurance software: Quality assurance software can help Customer Quality Specialists monitor customer feedback, identify areas of improvement, and develop and implement quality control processes and procedures.
• Customer feedback tools: Customer feedback tools can help Customer Quality Specialists analyze customer feedback and identify trends.
• Project management software: Project management software can help Customer Quality Specialists track and manage quality control processes and procedures.

Good Tips to Help Customer Quality Specialists Do More Effectively:

• Stay organized: Develop and maintain an organized system for tracking customer feedback, quality control processes and procedures, and customer complaints.
• Communicate effectively: Establish and maintain effective communication with customers, staff, and other stakeholders.
• Stay up to date: Stay up to date on industry trends and best practices in quality assurance.

Common Customer Quality Specialist Interview Questions:

• What experience do you have in customer service and quality assurance?
• How do you ensure customer satisfaction?
• What processes and procedures do you have in place to ensure quality control?
• How do you analyze customer feedback and identify areas of improvement?
• What techniques do you use to train and educate staff on quality control standards?