Construction Customer Specialist Jobs

Location

Edmonton - 204, 4212 Gateway Blvd. NW

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.

If you're ready to be a part of our team, we encourage you to apply

Your Team

The Construction Customer Specialist is a front line quality control position responsible for the customer experience throughout the construction of the home and coordination between the customer, sales, construction and other Brookfield teams. This position conducts all customer appointments during home construction, and is accountable to identify workmanship quality at mechanical completion and the Home Owner Meeting, while providing an industry leading customer experience.

Your Key Deliverables

• Understand and abide by the Brookfield Safety Program policies and procedures.
• Follow up on identified deficiencies until rectified
• Provide formal documentation of quality control checks & walkthroughs to site managers and responsible trades. Hold the trades accountable for their respective quality control programs and full scope of work
• Point of contact for the sales team for construction-related inquires on customer files.
• Coordination of customer and construction team feedback regarding the home building process, quality and schedule.
• Assist in training sub-contractors and trades on site cleanliness and safe work practice expectations
• Review blueprints with customers to ensure accurate building layout, grades, walls, floor, roof components are in correct proportions (height, width, length) and finishes & options are accurate to customer expectations
• Set and manage customer quality expectations
• Communicate any unforeseen challenges that have the potential of creating deficiencies at the Home Orientation or Possession. Explain the reasons for the delay so the customers have a full understanding of what to expect and the actions that Brookfield will take to rectify the issue before any customer visits their home
• Ensure customers are satisfied with home quality and address / correct any concerns brought up by customers
• Support other aspects of Brookfield construction operations as required
• Assist team members on quality and common trends to help mitigate future concerns
• Contribute to outstanding customer experience.
• Back fill roles and across projects as required in order to deliver best results for the region
• Identify and report construction issues and trends affecting build quality
• Proactively review quality of customer home at each walkthrough
• Collaboratively work with site teams to ensure a clean site
• Proactive and solution oriented approach to customer questions and concerns
• Key team contact for all customer touchpoints
• Contribute to maintaining a safe site at all times including; safe access walkways, installed guardrails, cleanliness, safe use of power tools, submit required safety inspections, etc.
• Conduct quality walkthrough with customers at various stages of home construction, including the Meet the Builder, Mechanical, Home Orientation Meeting and Possession.

Must Haves

• Demonstrated ability to provide leadership to the construction team and develop productive relationships with trades and suppliers
• Effective communication skills; ability to communicate with customers, team members and external partners
• Ability to work within a changing environment, and able to manage multiple priorities.
• Detail oriented and strong organizational skills
• Proficient in MS Office products and good computer skills
• Solution focused
• Require a valid Driver’s License and vehicle; to travel to job sites
• A minimum of two years of general carpentry experience and an active participant in an apprenticeship program, a journeyman or equivalent
• Possess or willing to obtain a First Aid certificate, obtain WHMIS certificate

Physical Requirements

• Lift/ push/ pull up to 50 pounds
• For safety reasons, ability to hear (hearing aids are acceptable) and 20/ 20 vision (corrective glasses or contact lenses are acceptable)
• Walk uneven terrain, kneel down, climb a ladder and stairs, crawl or manoeuvre through difficult areas.

Your Opportunity - Canada

We are proud to offer our employees what they value most:

• RRSP program, contributions begins day 1
• Paid Volunteer Hours
• A culture based on our values of Passion, Integrity and Community
• Career development programs
• Paid parental leave
• Wellness and mental health resources
• Pet insurance offering
• Competitive compensation
• Family planning assistance including IVF, surrogacy and adoptions options
• Excellent extended medical, dental and vision benefits beginning day 1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.