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Customer Marketing Specialist Jobs
Company | Air Transat |
Address | Montréal-Ouest, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Company Description
- Understand the customer landscape, behavior and expectations to guide the evolution of the value proposition, customer strategy and experience design;
- In collaboration with the Voice of the Customer analyst, monitor and understand customer satisfaction data (CSAT) and identify potential optimizations in the customer journey;
- Contribute to cross-functional projects by representing the voice of the customer;
- Participate in the deployment of the Voice of the Customer Program;
- Occasionally prepare and facilitate ideation/co-creation and multidisciplinary collaboration sessions inspired by Design Thinking methods.
- Create customer journey map to define the desired experience and develop them for priority customer segments;
- Target customer experience best practices and benchmark in the airline industry;
- Participate in the implementation of a customer advisory board;
- Be passionate about the customer;
- 2 years of relevant experience in marketing, customer experience;
- Knowledge of CSAT and NPS indicators;
- University diploma in marketing or related relevant field;
- Knowledge of Qualtrics (an asset);
- A good command of Microsoft Powerpoint;
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