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Customer Experience Marketing Specialist Jobs

Executive Assistant, Marketing & Customer Experience And Strategy & Community Engagement
By BC Ferries At Victoria, British Columbia, Canada

EXECUTIVE ASSISTANT, MARKETING & CUSTOMER EXPERIENCE AND STRATEGY & COMMUNITY ENGAGEMENT

"We connect communities and customers to the people and places important in their lives”

Customer Experience Specialist Jobs
By Robert Half At Oakville, Ontario, Canada
Great computer skills including knowledge and experience with customer relationship management software (CRM)
Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience
Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Proven ability to interpret and analyze data to enhance customers' experiences
Marketing Specialist, Health Marketing & Experience
By Manulife At Toronto, Ontario, Canada
Strong project management and problem-solving skills
Strong relationship management skills at all levels of the organization
Skilled in PowerPoint, Word, Excel, SharePoint, and other content management systems
Oversee and update Group Benefits Marketing communication governance for members and sponsors
Understand digital marketing capabilities and update basic HTML coding, as required
You obsess about customers, listen, engage, and act for their benefit.
Marketing & Visitor Experience Manager
By Tourism Prince Rupert At Prince Rupert, British Columbia, Canada
Experience with social media management and campaign planning.
Excellent organizational and project management skills; ability to successfully set priorities, develop a work schedule, monitor, and track progress towards goals.
Manages official Visit Prince Rupert social media channels, website blog content production, promotion, and engagement.
Experience in tourism or related marketing institutions/organizations.
Experience with project planning and report writing.
Plans and executes Tourism Prince Rupert’s annual marketing campaign calendar.
Customer Experience Specialist Jobs
By Callia At Winnipeg, Manitoba, Canada
Be an expert in Callia products and demonstrate this knowledge (floral and non-floral) to customers.
Develop and publish best-in-class customer experience responses
Analyze and optimize processes and systems, ensuring the best customer experience while managing business needs
One year experience in hospitality and/or customer service is an asset
Very personable, with extraordinary customer service skills and genuine empathy, practiced in a professional setting
Demonstrated experience with problem-solving on the fly
Customer Experience And Voice Of The Customer Specialist
By Northbridge Financial Corporation At Toronto, Ontario, Canada
Project Management experience is strongly recommended
Post-secondary education and / or equivalent on the job experience
Leverage customer insights to positively impact various phases of the customer journey and to support the development of new experiences
Experience in customer experience design (including, customer journey mapping, design thinking methodologies) is preferred
We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
We care about the community and support the causes you believe in with donation matching and team volunteer days.
Marketing & Customer Experience Coordinator
By ZoomerMedia Limited At Toronto, Ontario, Canada
This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager
Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests
Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset
Excellent oral and written communication skills
Experience working with designers and copywriters to produce effective print and digital materials
Ability to manage multiple deadlines within a fast-paced environment
Customer Experience Specialist Jobs
By Endy At Greater Toronto Area, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Bilingual Customer Experience Specialist
By Endy At Toronto, Ontario, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Marketing Specialist, Experience (Contract-18 Months)
By Cadillac Fairview At Toronto, Ontario, Canada
Knowledge in project management tool Asana.
Knowledge in budget and invoice management tools.
Is constantly curious to look for opportunities to improve, solve problems and ultimately optimize the experience design for the CF customer.
Work closely with the Project Delivery team to manage assigned projects and tasks to deliver on time and completed accurately.
Strong team building skills at a specialist level and act as a strong role model against CF Values amongst the team.
Minimum 3 years of marketing experience
Customer Experience Specialist Jobs
By Mondelēz International At Toronto, Ontario, Canada
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Experience in CS&L, working collaboratively with customers and sales
Experience in fast-moving consumer goods or consumer packaged goods company
SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset.
Customer orientation, strong influencing, and communication skills
2 years of experience on CPG or Pharmaceutical industries.
Customer Experience Specialist Jobs
By Nest Wealth At Greater Montreal Metropolitan Area, Canada
Collaborate with other teams such as Support, Portfolio Management, Operations, Sales and Compliance to ensure a seamless customer experience
60 min “Meet the Hiring Manager” interview with our Client Experience Manager
60 min “Meet the Team” interview with our Customer Success Manager and Client Experience Specialist
Manage customer communications in terms of SLAs for both first response and resolution
Contribute to the development of our internal Customer Experiences tools, processes and policies as we grow
You have a minimum of 3+ years of experience in a customer support/customer experience role
Associate Director, Marketing And Customer Experience
By Toronto Parking Authority At Toronto, Ontario, Canada
Demonstrated effective management of P&Ls, targets, budgets combined with strong organizational skills, attention to detail, and ability to plan and prioritize
Manages the strategic relationship with Agency and Partnership Vendors to support build Brand TPA and its current and future business channels.
Develop, manage and execute customer initiatives across the entire value chain in B2B and B2C environments.
Leverage strong influence leadership skills and simplify the complex.
Minimum 5-years’ experience in Marketing and/or Customer Experience
Working experience with digital marketing and/or social media programming
Customer Experience Specialist, Full Time
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Winnipeg, Manitoba
This is a full-time, permanent position and you will work 40 hours per week.
Customer Experience Specialist, Full Time
By Neo Financial At Calgary, Alberta, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This is a full-time, permanent position and you will work 40 hours per week.
Customer Marketing Specialist Jobs
By TouchBistro At Toronto, Ontario, Canada
Grow the TouchBistro VIP Community membership while managing the end-to-end member experience
2+ years of marketing and lead generation experience and a 4-year university/college degree at a recognized institution
Exceptional creative and communication skills (verbal and written)
Nice to have – restaurant operation experience
Be forward-thinking to generate customer advocates and referrals utilizing all communication channels, including online and traditional marketing campaigns
Generate customer advocacy activities including product reviews, testimonials, etc.
Customer Experience Specialist, Part Time Contract
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This part-time contract is approx 2.5 months from June 2023 through August 2023
Customer Experience Operations Specialist
By Vena Solutions At Toronto, Ontario, Canada
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience
Strong skills with Microsoft Office especially with Excel
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack
Customer Marketing Specialist Jobs
By Seequent At Vancouver, British Columbia, Canada
3-5 years of marketing experience, preferably with some online community and event management.
Highly detail-oriented project management style, with follow-through skills your teammates can always count on.
Proven interpersonal and communication skills are complemented by a writing style that strikes the perfect balance between personable and professional.
Support with the development and implementation of customer marketing strategies to enhance product adoption, usage, customer engagement, retention and advocacy.
Drive Seequent’s Customer Community to build an engaging and fun customer-centric space to support product adoption and customer advocacy.
Help create and execute targeted marketing campaigns to specific customer segments based on customer behaviour, preferences, and lifecycle stages.
Customer Experience Specialist, Phone Support
By Relay At Toronto, Ontario, Canada
You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty, at times
You have 1+ years of experience working in customer support, success, or a customer-facing role
You have fine-tuned prioritization skills to maximize your impact
You have experience working with customer support tools or ticketing systems (Zendesk or similar)
You have prior tech start-up experience or a fast-moving environment
Stage 2: A writing sample about customer experience