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Customer Experience Specialist, Full Time
Company | Neo Financial |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-22 |
Posted at | 10 months ago |
Description
- This is a full-time, permanent position and you will work 40 hours per week.
- This is an in-office role in Calgary, Alberta
- You’re excited to learn, build and actively maintain a high level of expertise related to Neo’s products and use that knowledge daily to effectively resolve customer issues
- You assist customers who need help in understanding the functionality and services available through the Neo App
- You act as the first point of contact with our customers, developing and owning the relationship building experience
- You’re a champion and the voice of our customers by sharing feedback internally to drive continuous improvement to our experience and products
- You provide long-term solutions and support to our customers by escalating bugs and product issues
- You engage our customers across a variety of channels including chat, email, phone, and text to meet our customers on their preferred channel of communication
- You’re excited to provide customers with resolutions to their problems in a timely, professional, and friendly manner
- You relate well to people from all backgrounds and foster a teamwork approach
- You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
- You’re organized and capable of prioritizing tasks in a dynamic work environment
- You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication, and empathy
- Your experience in financial services or with financial products is an asset
- You possess great written and verbal communication skills, with an acute attention to detail
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