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Customer Experience Training Specialist Jobs

Customer Experience Specialist Jobs
By Robert Half At Oakville, Ontario, Canada
Great computer skills including knowledge and experience with customer relationship management software (CRM)
Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience
Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Proven ability to interpret and analyze data to enhance customers' experiences
Customer Experience Specialist Jobs
By Callia At Winnipeg, Manitoba, Canada
Be an expert in Callia products and demonstrate this knowledge (floral and non-floral) to customers.
Develop and publish best-in-class customer experience responses
Analyze and optimize processes and systems, ensuring the best customer experience while managing business needs
One year experience in hospitality and/or customer service is an asset
Very personable, with extraordinary customer service skills and genuine empathy, practiced in a professional setting
Demonstrated experience with problem-solving on the fly
Customer Experience Specialist Jobs
By Endy At Greater Toronto Area, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Bilingual Customer Experience Specialist
By Endy At Toronto, Ontario, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Customer Experience Specialist Jobs
By Mondelēz International At Toronto, Ontario, Canada
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Experience in CS&L, working collaboratively with customers and sales
Experience in fast-moving consumer goods or consumer packaged goods company
SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset.
Customer orientation, strong influencing, and communication skills
2 years of experience on CPG or Pharmaceutical industries.
Customer Experience Specialist Jobs
By Nest Wealth At Greater Montreal Metropolitan Area, Canada
Collaborate with other teams such as Support, Portfolio Management, Operations, Sales and Compliance to ensure a seamless customer experience
60 min “Meet the Hiring Manager” interview with our Client Experience Manager
60 min “Meet the Team” interview with our Customer Success Manager and Client Experience Specialist
Manage customer communications in terms of SLAs for both first response and resolution
Contribute to the development of our internal Customer Experiences tools, processes and policies as we grow
You have a minimum of 3+ years of experience in a customer support/customer experience role
Customer Experience Specialist, Full Time
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Winnipeg, Manitoba
This is a full-time, permanent position and you will work 40 hours per week.
Customer Experience Specialist, Full Time
By Neo Financial At Calgary, Alberta, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This is a full-time, permanent position and you will work 40 hours per week.
Customer Experience Specialist, Part Time Contract
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This part-time contract is approx 2.5 months from June 2023 through August 2023
Customer Experience Operations Specialist
By Vena Solutions At Toronto, Ontario, Canada
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience
Strong skills with Microsoft Office especially with Excel
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack
Customer Experience Specialist, Phone Support
By Relay At Toronto, Ontario, Canada
You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty, at times
You have 1+ years of experience working in customer support, success, or a customer-facing role
You have fine-tuned prioritization skills to maximize your impact
You have experience working with customer support tools or ticketing systems (Zendesk or similar)
You have prior tech start-up experience or a fast-moving environment
Stage 2: A writing sample about customer experience
Customer Experience Specialist (Hybrid)
By Manion, Wilkins & Associates Ltd. At Woodbridge, Ontario, Canada
You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
You have participated in an employee group benefits plan as a plan member at a prior employer
You will get competitive benefits and group RRSP plans.
You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
You contribute to solutions and add to the team functions.
You provide elevated support for all client inquiries.
Customer Experience Specialist / Full Time (Remote)
By Tech Foorti At Ottawa West, Ontario, Canada
Proficient computer skills and experience with customer relationship management (CRM) software.
Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
Proactively identify opportunities to enhance the customer experience and make recommendations for process improvements.
Stay up-to-date with product knowledge and industry trends to provide accurate and up-to-date information to customers.
High school diploma or equivalent qualification.
Excellent communication skills, both written and verbal, with a strong command of the English language.
Customer Service Csr | Training (Paid)
By Coast CA At Greater Vancouver Metropolitan Area, Canada
Providing accurate feedback on customers’ experience to the Team Manager and providing support to other team members where necessary
Have a background in customer service or the ability to demonstrate similar transferable skills (Desirable)
Quick learners with a great student mentality and thirst for knowledge
Engaging customers’ attention and explaining the benefits of our clients’ services in a professional manner
While no experience is required as we provide full training we are looking for CSR's that:
Main responsibilities of our Customer Service CSR's:
Customer Experience Training Specialist
By York Region (The Regional Municipality of York) At Richmond Hill, Ontario, Canada
Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.
Develops, implements and reviews Department’s Customer Experience learning, development and related policies, processes, practices, technologies and skills development by position.
Conducts audits of employee training status and provides updates to management.
Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
Researches program training technology, legislated training requirements, individual and group learning and development plans.

Are you looking for a job that will help you make a real difference in customer experience? We are looking for a Customer Experience Training Specialist to join our team and help us create an exceptional customer experience. You will be responsible for developing and delivering training programs to ensure our customers have the best possible experience. If you have a passion for customer service and a desire to help others, this could be the perfect job for you!

A Customer Experience Training Specialist is responsible for developing and delivering training programs to ensure that customer service representatives have the skills and knowledge necessary to provide excellent customer service. They create and implement training plans, develop training materials, and evaluate the effectiveness of training programs. They also provide feedback and coaching to customer service representatives to help them improve their performance. To become a Customer Experience Training Specialist, you should have a strong background in customer service, excellent communication and organizational skills, and experience in training and development.

Skills required for a Customer Experience Training Specialist include:

• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to develop and deliver effective training programs
• Ability to evaluate training programs and provide feedback
• Knowledge of adult learning principles
• Ability to use technology to create and deliver training materials
• Knowledge of customer service software and systems
• Ability to work independently and as part of a team

Knowledge required for a Customer Experience Training Specialist includes:

• Knowledge of customer service principles and practices
• Knowledge of adult learning principles
• Knowledge of customer service software and systems
• Knowledge of training and development methods
• Knowledge of customer service metrics and analytics

Responsibilities of a Customer Experience Training Specialist include:

• Developing and delivering training programs for customer service representatives
• Evaluating the effectiveness of training programs and providing feedback
• Creating and updating training materials
• Providing coaching and feedback to customer service representatives
• Analyzing customer service metrics and analytics
• Working with customer service teams to identify areas of improvement

Experience required for a Customer Experience Training Specialist includes:

• Previous experience in customer service
• Previous experience in training and development
• Previous experience in customer service software and systems
• Previous experience in customer service metrics and analytics

Qualifications required for a Customer Experience Training Specialist include:

• Bachelor’s degree in business, education, or a related field
• Certification in customer service or training and development
• Experience in customer service and training and development

Tools that help Customer Experience Training Specialists work better include:

• Customer service software and systems
• Training and development software
• Learning management systems
• Customer service metrics and analytics tools

Good tips to help Customer Experience Training Specialists do more effectively include:

• Developing a comprehensive training plan
• Utilizing customer service software and systems
• Analyzing customer service metrics and analytics
• Providing feedback and coaching to customer service representatives
• Keeping up to date with customer service trends and best practices

Common Customer Experience Training Specialist interview questions include:

• What experience do you have in customer service?
• What experience do you have in training and development?
• How do you evaluate the effectiveness of training programs?
• What customer service software and systems are you familiar with?
• How do you use customer service metrics and analytics to improve customer service?