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Customer Experience Specialist Jobs

In-Office Customer Experience Specialist/Front Desk
By Rent It Furnished At Vancouver, British Columbia, Canada
Educate and assist clients with our services, processes, and website capabilities.
Strong oral and written communication skills in English with the ability to interact and connect with many types of personalities.
Strong interpersonal, organizational, and well as problem-solving and basic sales skills are required.
Previous experience working in a Contact/Call Centre or in a fast-paced service industry.
In-office Customer Experience Representative/Front Desk
This position consists of the following job tasks and responsibilities:
Customer Experience Specialist Jobs
By Robert Half At Oakville, Ontario, Canada
Great computer skills including knowledge and experience with customer relationship management software (CRM)
Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience
Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Proven ability to interpret and analyze data to enhance customers' experiences
Customer Experience Specialist Jobs
By Callia At Winnipeg, Manitoba, Canada
Be an expert in Callia products and demonstrate this knowledge (floral and non-floral) to customers.
Develop and publish best-in-class customer experience responses
Analyze and optimize processes and systems, ensuring the best customer experience while managing business needs
One year experience in hospitality and/or customer service is an asset
Very personable, with extraordinary customer service skills and genuine empathy, practiced in a professional setting
Demonstrated experience with problem-solving on the fly
Customer Experience And Voice Of The Customer Specialist
By Northbridge Financial Corporation At Toronto, Ontario, Canada
Project Management experience is strongly recommended
Post-secondary education and / or equivalent on the job experience
Leverage customer insights to positively impact various phases of the customer journey and to support the development of new experiences
Experience in customer experience design (including, customer journey mapping, design thinking methodologies) is preferred
We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
We care about the community and support the causes you believe in with donation matching and team volunteer days.
Customer Experience Specialist Jobs
By Endy At Greater Toronto Area, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Bilingual Customer Experience Specialist
By Endy At Toronto, Ontario, Canada
You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
Represent the Endy brand with best-in-class customer experience, helping customers with their inquiries through email, chat, phone, and social media
Manage customer relationships by taking ownership of inquiries and representing the Endy brand
Capture customer insights and product experiences to report back to the Endy team
Communicate and manage relationships with various suppliers and vendors
Provide daily updates to other Customer Experience team members
Customer Experience Specialist Jobs
By Mondelēz International At Toronto, Ontario, Canada
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Experience in CS&L, working collaboratively with customers and sales
Experience in fast-moving consumer goods or consumer packaged goods company
SAP ECC knowledge and expertise in MS Office: Excel, Power BI & VBA a strong asset.
Customer orientation, strong influencing, and communication skills
2 years of experience on CPG or Pharmaceutical industries.
Customer Experience Specialist Jobs
By Nest Wealth At Greater Montreal Metropolitan Area, Canada
Collaborate with other teams such as Support, Portfolio Management, Operations, Sales and Compliance to ensure a seamless customer experience
60 min “Meet the Hiring Manager” interview with our Client Experience Manager
60 min “Meet the Team” interview with our Customer Success Manager and Client Experience Specialist
Manage customer communications in terms of SLAs for both first response and resolution
Contribute to the development of our internal Customer Experiences tools, processes and policies as we grow
You have a minimum of 3+ years of experience in a customer support/customer experience role
Customer Experience Leader Jobs
By Indigo At Fredericton, New Brunswick, Canada
Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
Prior experience in a Shift Leading position preferred
Demonstrated commitment to creating an exceptional employee and customer experience
We love books and all things beautiful
We are Canada’s Cultural Department Store
Customer Experience Specialist, Full Time
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Winnipeg, Manitoba
This is a full-time, permanent position and you will work 40 hours per week.
Customer Experience Specialist, Full Time
By Neo Financial At Calgary, Alberta, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This is a full-time, permanent position and you will work 40 hours per week.
Customer Experience And Brand Outreach Specialist
By Eclair Lips At Moncton, New Brunswick, Canada
Take charge of our online community. Engage with followers, respond to comments, and create an interactive experience.
Build a passionate army of brand ambassadors. Develop and manage an engaging brand rep program, empowering advocates to promote our products.
Customer service experience with focus on exceptional service. Beauty or consumer product industry experience is a plus.
People-centric with outstanding interpersonal skills, confidently handling customer queries with empathy.
Skilled in managing online trolls, turning negatives into positives.
Self-motivated, independent decision-maker with excellent judgment and problem-solving skills.
Customer Experience Intern Jobs
By Neo Financial At Winnipeg, Manitoba, Canada
Experience in financial services or financial products is an asset.
Act as our customers' first point of contact; solving problems and answering questions in a timely, professional, and friendly manner.
Assist customers who need help understanding the functionality and services available through the Neo App.
Provide long-term solutions and support to our customers by escalating bugs and product issues.
Pursuing an undergraduate degree in business, arts, or a related field.
You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication, and empathy.
Customer Experience Specialist, Part Time Contract
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This part-time contract is approx 2.5 months from June 2023 through August 2023
Customer Experience Operations Specialist
By Vena Solutions At Toronto, Ontario, Canada
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience
Strong skills with Microsoft Office especially with Excel
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack
Customer Experience Jobs
By Michaels Stores At Hamilton, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions
Customer Experience Specialist, Phone Support
By Relay At Toronto, Ontario, Canada
You have the ability to rise to a challenge; you can handle change, conflict management, and uncertainty, at times
You have 1+ years of experience working in customer support, success, or a customer-facing role
You have fine-tuned prioritization skills to maximize your impact
You have experience working with customer support tools or ticketing systems (Zendesk or similar)
You have prior tech start-up experience or a fast-moving environment
Stage 2: A writing sample about customer experience
Customer Experience (Cx) Program Specialist – Marketing
By Alberta Blue Cross At Edmonton, Alberta, Canada
Experience with customer feedback management platforms is an asset
An understanding of project management principles and practices is an asset.
A strong background in problem solving, process improvement and change management.
Lead and inspire around all areas that support customer and employee experience.
A post-secondary degree in a related field or relevant experience.
5 to 10 years business experience in a similar role, preferably in customer experience.
Customer Experience Specialist (Hybrid)
By Manion, Wilkins & Associates Ltd. At Woodbridge, Ontario, Canada
You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
You have participated in an employee group benefits plan as a plan member at a prior employer
You will get competitive benefits and group RRSP plans.
You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
You contribute to solutions and add to the team functions.
You provide elevated support for all client inquiries.
Customer Experience Specialist, Part Time Permanent
By Neo Financial At Winnipeg, Manitoba, Canada
You act as the first point of contact with our customers, developing and owning the relationship building experience
You have experience in a customer-facing role, whether delivering an exceptional experience in person or virtually
You possess great written and verbal communication skills, with an acute attention to detail
Your experience in financial services or with financial products is an asset
This is an in-office role in Calgary, Alberta
This is a part time, permanent position

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Specialist to join our team and help us deliver exceptional service to our customers. If you have a knack for problem-solving and a commitment to providing outstanding customer service, this could be the perfect job for you!

What is Customer Experience Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment

What is Customer Experience Specialist Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices

What is Customer Experience Specialist Experience?

• Previous experience in customer service or a related field
• Experience in resolving customer complaints
• Experience in providing customer service in a fast-paced environment

What is Customer Experience Specialist Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Identify customer needs and suggest appropriate products and services
• Resolve customer complaints and ensure customer satisfaction
• Monitor customer service metrics and provide feedback