Customer Experience And Brand Outreach Specialist

CUSTOMER EXPERIENCE AND BRAND OUTREACH SPECIALIST

LOCATION: Option to work remotely, hybrid or in person at 275 English Drive, Moncton, New Brunswick

EMPLOYMENT TYPE: Permanent, Part-Time (with possibility of full-time)

HOURS: 20 hours per week

COMPENSATION: $17 - $20 per hour, option for health benefits

Join Eclair Lips Inc., the fun and passionate handmade lip balm company, as a bilingual Customer Experience and Brand Outreach Specialist. If you're an experienced customer service guru with social media skills and a passion for spreading happiness, this role is perfect for you!

RESPONSIBILITIES

• Take charge of our online community. Engage with followers, respond to comments, and create an interactive experience.
• Build a passionate army of brand ambassadors. Develop and manage an engaging brand rep program, empowering advocates to promote our products.
• Connect with influential voices to expand our reach. Forge partnerships, coordinate product samples, and enhance brand visibility.
• Craft captivating stories for the press. Write compelling press releases, pitch to media outlets, and generate brand exposure.
• Be the friendly face and caring voice of Eclair Lips Inc. Handle customer inquiries with confidence and kindness, leaving a positive impression.

REQUIRED SKILLS

• People-centric with outstanding interpersonal skills, confidently handling customer queries with empathy.
• Fluent in French and English, engaging diverse customers and community.
• Customer service experience with focus on exceptional service. Beauty or consumer product industry experience is a plus.
• Extroverted and adept at fast-paced, high-engagement social media environments.
• Self-motivated, independent decision-maker with excellent judgment and problem-solving skills.
• Skilled in managing online trolls, turning negatives into positives.

NICE TO HAVE SKILLS

• Familiarity with press release writing and media relations.
• Experience in influencer outreach, coordinating product samples for review.

HOW TO APPLY

If you're passionate about customer service, social media, and spreading unexpected happiness, we would love to hear from you.

Send your resume to [email protected]. In your email, be sure to tell us:

• Why you’d like to join our team
• And please, attach a great meme
• Any relevant experience you may have

While we would love to respond to every single applicant, only those selected for an interview will be contacted.