Implementation And Customer Experience Specialist

Club Core is looking for an Implementation & Customer Experience Specialist to join the Operations team. The successful candidate will be responsible for the execution and maintenance of both new and existing accounts.

We're a small team in a fast paced industry. This role will support many aspects of the business including Operations, Sales, Partnerships, and Special Projects.

Key Accountabilities:

• Ability to adapt to newly emerging/changing systems
• Work cross functionally with the team to solve implementation challenges and provide clients with best practises suited to their unique needs
• Ability to proactively troubleshoot and solve problems with limited supervision
• Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required
• Serve as the primary point of contact for platform maintenance and updates with existing customers
• Monitoring support phone and inbox as necessary
• Lead new clients through the implementation process and work with the team on custom settings, configurations and suggestions
• Independently project manage client accounts including tracking and monitoring progress, updating record logs, and scheduling milestone meetings
• Become a product expert, with a strong understanding of the platform settings and their functions

Skills/Experience:

• Strong organizational, prioritization, and time management skills
• 2+ years relevant work experience in Account Management, Technical Support, Customer Service, Workflow Management and/or Project Management role
• Experience in the Golf/Club industry not necessary but considered an asset
• Software experience an asset
• Strong critical thinking and problem solving skills
• Excellent verbal and written communication skills; you will be leading client calls regularly

Additional Information:

• This is an independent contractor position
• Successful candidate will invoice bi-weekly based on approved hours completed
• 30 - 40 hours a week
• Start date: June 1st, 2023
• Remote work

Club Core is a digital engagement platform designed for the Club industry. We designed Club Core to help Club’s Communicate, Educate and Automate their onboarding practices and everyday operations. Our web-based interface and app is feature-rich and designed to help golf and sports club managers create a better experience for their staff.