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Customer Experience Leader Jobs
Company | Indigo |
Address | Fredericton, New Brunswick, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-27 |
Posted at | 10 months ago |
Company Description
- We love books and all things beautiful
- Books are our heart and our soul and Great Books are JUST the Beginning…
- We are Canada’s Cultural Department Store
- We inspire each other to do our best work
- We treat each other the way we’d treat a valued friend
- We seek to ignite creativity and innovation every day
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- We give back to the communities in which we operate
- Our job is to create joyful moments for our customers
- Employee Engagement
- Net Promoter score
- Store Profit
- Sales to Plan
- Unlocks full potential of employees by providing consistent feedback
- Owns self-development and provides continuous feedback to Store Leadership
- Provides input to Leadership Team regarding succession plans
- Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
- Empowers and supports team to make decisions, creating a highly engaged and high performing team
- Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
- Prior experience in a Shift Leading position preferred
- Ability to be mobile on the sales floor for extended periods of time
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- 1-2 years of customer service in a retail environment
- Demonstrated commitment to creating an exceptional employee and customer experience
- Availability to work a flexible schedule, including evenings, weekends, early mornings and holidays.
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