Register
Recruit Create CV

Customer Experience Guide Jobs

Customer Service Guide Jobs
By Rivian At Vancouver, British Columbia, Canada
3+ years’ experience in account management or dedicated customer relationship management/sales role preferred
Manage a book of business of 300+ customers in various vehicle journey lifecycles across 14+ states
Manages and reports on customer escalations or exception cases up to leadership through ownership 
Manage and guide the cross functional partners to ensure timeout customer delivery and exceptional customer service 
Share trends and areas of opportunity within our process to operationally improve our effectiveness and the customer experience
Listen and understand the needs of each owner so that you can deliver a tailored brand experience.
Research Analyst, Customer Experience
By Ipsos in Canada At Toronto, Ontario, Canada
Relevant project management and/or market research experience an asset
Manage the launching and ongoing maintenance of research studies
Outstanding verbal and written communication skills
Excellent problem solving, critical thinking and analytical skills
Self-starter with superior organization skills who thrives in a deadline driven environment
Creation and maintenance of technical specifications in proprietary software for study questionnaires
Supervisor, Customer Experience Jobs
By Chrono Aviation At Saint-Philippe, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Very good command of the French and English languages, both written and spoken
Supervisor, Customer Experience Jobs
By Chrono Aviation At Longueuil, Quebec, Canada
Knowledge of Word and Excel and knowledge of Internet research methods
2 to 5 years of relevant experience (asset)
Projects and responsibilities that live up to your expectations and make you want to come to work every day
What We Can Offer You
Welcoming passengers and providing friendly, proactive and quality customer service
Solve problems, e.g. those related to passenger complaints
Customer Experience Expert Jobs
By EQ3 At Winnipeg, Manitoba, Canada
Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
You'll maintain an updated knowledge of the organization's product, services, and customer service policies
You'll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred)
Excellent reading, written and verbal language skills (English)
Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400
Customer Experience Analyst (Ontario)
By Kaizen Gaming At Toronto, Ontario, Canada
Proactively identify improvement areas to enhance customer experience and operational efficiency;
At least 2 years of relevant professional experience;
Excellent communication skills and ability to influence senior stakeholders;
Prior experience in the online gaming industry will be considered a strong asset.
As a Customer Experience Analyst you will:
Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
Vp Customer Experience Jobs
By Accounting Advantage At North York, Ontario, Canada
· Leverage technology to create digital capabilities and automation where possible
· Build strong alignment with peers in Compliance, Product, Marketing, Finance and other areas
· Create proactive, repeatable processes and playbooks to drive consistently-strong Customer Experience
· Drive cross-functional focus on Customer Outcomes, Value, and Experiences
· Relevant industry qualifications, specifically in insurance preferred
· 10+ years of experience working in leadership with call centre/sales operations
Customer Experience Jobs
By The Ridge At Canada
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Data Analyst, Customer Experience
By SSENSE At Montreal, Quebec, Canada
Scope new analytical and reporting requirements in partnership with stakeholders to develop prototypes and operationalize analytical tooling
Contribute to the organizational business intelligence body of knowledge, including process diagrams and documentation, to ensure business continuity and scalability
A minimum of 3 years experience in analytics with a focus on driving business impact
Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset
Comprehensive knowledge of the ETL process and tools
Experience with data visualization tools (e.g., Tableau, Looker)
Senior Customer Experience Consultant
By Affinity At Vancouver, British Columbia, Canada
• Advise and support on the analysis and design of solving complex customer experience problems and challenges
• Support the development of customer experience strategy and supporting governance
• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)
• Lead the translation of customer research and insights into action plans
• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).
For more information on Affinity, please visit www.affinity-group.ca
Customer Experience Leader Jobs
By Indigo At Ottawa, Ontario, Canada
Coordinate and communicate the daily task assignments to the Customer Experience Representatives
Communicate sales goals to the Customer Experience Representatives
We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…
We exist to add joy to our customers’ lives each and every time they interact with us and our products
Director, Customer Experience Jobs
By Notified At Toronto, Ontario, Canada
Minimum of 5 years of management experience required.
Excellent leadership and team management skills, with a track record of building and developing high-performing teams.
Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.
Strong knowledge of customer experience best practices, support methodologies, and industry trends.
Customer Retention and Relationship Management:
Define and implement a customer experience strategy aligned with the organization’s vision and goals.
Director, Customer Experience Transformation
By Neo Financial At Calgary, Alberta, Canada
You possess strong business process mapping & management, project management, and technical skills
You’ll partner with cross-functional teams to execute customer experience initiatives to realize customer and business benefits
You’ll proactively develop recommendations to continuously advance enterprise-wide customer experience capabilities
You’ll work closely with the VP of Experience to define and implement goals, objectives, and determine success criterias
You’ll partner with key stakeholders to define and apply rigorous prioritization criteria to improve experiences, streamline processes and drive operational efficiencies
You’ll work with external partners to identify new technology that will optimize the Neo customer experience and business results.
Customer Experience Leader Jobs
By Indigo At Fredericton, New Brunswick, Canada
Supports Leadership Team to train and coach a high-performing Customer Experience Representative Team
Makes recommendations and keeps Leadership informed regarding Customer Experience Representative Team performance
Prior experience in a Shift Leading position preferred
Demonstrated commitment to creating an exceptional employee and customer experience
We love books and all things beautiful
We are Canada’s Cultural Department Store
Customer Experience Analyst Jobs
By NRG Energy At Calgary, Alberta, Canada
Experience in a customer-service role specializing in complaints management and escalations
Additional Knowledge, Skills, And Abilities
Identify and alert upper management of potential high business impact events
Ability to do an in-depth analysis of customer issues and provide recommendations to senior management for executive escalations
The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person channels
Effectively manage workload to meet deadlines and productivity goals
Customer Experience (Cx) Coordinator – Customer Experience
By Alberta Blue Cross At Edmonton, Alberta, Canada
Strong networking and relationship skills with demonstrated client management skills.
Project management experience is an asset.
Minimum of three years of experience in a corporate environment.
Outstanding communication skills – listening, written and verbal.
Ability to work under pressure, meet tight deadlines, prioritize and manage multiple marketing tasks, projects, and deadlines all without jeopardizing quality.
Strong planning and problem-solving skills.
Customer Experience Intern Jobs
By Neo Financial At Winnipeg, Manitoba, Canada
Experience in financial services or financial products is an asset.
Act as our customers' first point of contact; solving problems and answering questions in a timely, professional, and friendly manner.
Assist customers who need help understanding the functionality and services available through the Neo App.
Provide long-term solutions and support to our customers by escalating bugs and product issues.
Pursuing an undergraduate degree in business, arts, or a related field.
You demonstrate the ability to handle customer issues resourcefully and with compassion, polished communication, and empathy.
Customer Experience Agent Jobs
By Intelcom At Montreal, Quebec, Canada
You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);
You have great listening and writing skills;
Answer clients over the phone, by email or by live chat;
Inform clients about the status of their delivery;
Collect comments from clients and escalate particular cases if needed;
Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.
Customer Experience Jobs
By Michaels Stores At Hamilton, Ontario, Canada
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Retail and/or customer service experience preferred
To review a comprehensive list of benefits, please visit
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
Help customers shop, locate products, and provide them with solutions
Customer Experience Lead Jobs
By Optisolve Ltd. At Peterborough, Ontario, Canada
Review, monitor, and assist new customer system set-up, including SAVI data management and reporting.
Support customers including implementation, administration, monitoring, training, testing, change management of the Optisolve software and hardware.
Other duties as assigned. Candidate Profile: Experience and Skills:
Strong interpersonal skills when dealing with a wide range of customers with varying computer abilities
Experience in Windows O/S & Mac, iPad Devices, Google workspace, Office 365 and CRM Applications Education:
Create customer onboarding and training, including updates on LMS/knowledge base sites and documentation.

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Guide to join our team and help us provide our customers with the best possible experience. If you have a knack for understanding customer needs and providing exceptional service, this is the job for you!

What is Customer Experience Guide Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot customer issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Ability to maintain customer confidentiality

What is Customer Experience Guide Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Certification in customer service or related field (preferred)

What is Customer Experience Guide Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software

What is Customer Experience Guide Experience?

• Previous customer service experience

What is Customer Experience Guide Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders and returns
• Follow up with customers to ensure satisfaction
• Maintain customer records
• Monitor customer service metrics
• Identify and suggest possible improvements in customer service processes